Shawn Riddoch
ALDERGROVE,BC
Summary
Dynamic Parts Manager with a proven track record, enhancing operations through strategic vendor relations and inventory management. Skilled in leveraging customer service excellence and organizational skills to boost revenue and streamline processes. Achieved significant improvements in efficiency and customer satisfaction, demonstrating a commitment to professionalism and teamwork. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
19
19
years of professional experience
Work History
Parts Manager
Artic Machinery
01.2024 - Current
- Created employee schedules to align coverage with forecasted demands.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Coordinated with marketing teams to develop promotional materials and advertising campaigns for parts sales, driving increased revenue and brand awareness.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided timely, insightful and accurate reports to upper management.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Supervised and trained staff on product knowledge and customer service.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Used computer software to design construction plans and perform calculations.
Journeyman Parts Technician
Commercial Truck Equipment
03.2022 - 01.2024
- Increased sales by developing strong relationships with customers and providing knowledgeable recommendations on parts selections.
- Conducted regular inventory audits, ensuring accuracy in stock levels and minimizing discrepancies.
- Maintained organized and efficient workspace to support timely order processing and fulfillment.
- Fostered a positive work environment through effective communication skills, teamwork initiatives, and proactively addressing potential conflicts.
- Managed returns process smoothly to maintain positive customer relations while adhering to company policies.
- Established a high standard of safety in the workplace by consistently adhering to established guidelines and promoting safe work practices amongst team members.
- Utilized industry-specific software programs efficiently for data entry, inventory control, and documentation purposes.
- Worked closely with manufacturers to stay informed of product updates, recalls, or other pertinent information to ensure proper communication within the organization.
- Served as a reliable resource for both technicians and customers, answering inquiries regarding parts specifications, compatibility, and availability.
- Participated in professional development opportunities to stay current on industry trends and advancements in automotive technology.
- Collaborated with service team to ensure accurate diagnosis, prompt repairs, and improved customer relations.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Journeyman Parts Technician
Inland Kenworth
02.2019 - 03.2022
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Journeyman Parts Technician
Peterbilt Pacific
01.2016 - 03.2019
- Fostered a positive work environment through effective communication skills, teamwork initiatives, and proactively addressing potential conflicts.
- Managed returns process smoothly to maintain positive customer relations while adhering to company policies.
- Established a high standard of safety in the workplace by consistently adhering to established guidelines and promoting safe work practices amongst team members.
- Worked closely with manufacturers to stay informed of product updates, recalls, or other pertinent information to ensure proper communication within the organization.
- Served as a reliable resource for both technicians and customers, answering inquiries regarding parts specifications, compatibility, and availability.
- Participated in professional development opportunities to stay current on industry trends and advancements in automotive technology.
Inside Sales Supervisor
Gregg Distributors Ltd.
04.2005 - 01.2016
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
- Implemented CRM tools for better tracking of leads, prospects, and client interactions.
- Collaborated with marketing to create targeted campaigns for improved lead generation.
- Streamlined internal processes to improve efficiency within the Inside Sales department.
- Established clear expectations for team members, fostering accountability and ownership in their daily tasks.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Provided regular reports on team performance to senior management, highlighting successes and challenges faced by the department.
- Organized weekly meetings to discuss progress towards targets and address any obstacles hindering success.
- Developed comprehensive training program for new hires and provided informative onboarding materials.
- Maximized revenue potential by upselling products or services where appropriate during client interactions.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Developed and implemented strategies to increase sales and improve customer service.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and enforced policies and procedures for compliance with company policies.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
Education
No Degree - General Management
Kwantlen Polytechnic University
Langley, BCHigh School Diploma -
Lord Tweedsmuir
Surrey, BC06.1998
Skills
- Ordering parts
- Customer Service
- Warehouse Operations
- Inventory Restocking
- Customer Relations
- Operations Management
- Invoice Processing
- Inventory Management
- Forklift Operation
- Inventory Auditing
- Staff Training
- Vendor Relations
- Goal Setting
- Demand forecasting
- Returns processing
- Sales Promotion
- Purchasing strategies
- Stock management
- Product Promotion
- POS systems operations
- Promotional planning
- Purchasing oversight
- Forecasting Demand
- Improving customer satisfaction
- Teamwork and Collaboration
- Hardworking and Reliable
- Problem-Solving
- Time Management
- Labor Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Problem-solving aptitude
- Reliability
- Professionalism
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Parts Manager
Artic Machinery
01.2024 - Current
Journeyman Parts Technician
Commercial Truck Equipment
03.2022 - 01.2024
Journeyman Parts Technician
Inland Kenworth
02.2019 - 03.2022
Journeyman Parts Technician
Peterbilt Pacific
01.2016 - 03.2019
Inside Sales Supervisor
Gregg Distributors Ltd.
04.2005 - 01.2016
No Degree - General Management
Kwantlen Polytechnic University
High School Diploma -
Lord Tweedsmuir
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