Joe cruz

Asset Protection Associate /Customer Greeter

Walmart

Lompoc

04.2020 - 06.2025

Maintained confidentiality of sensitive information.
Identified shoplifters and apprehended perpetrators according to company policies.
Established relationships with local law enforcement agencies as needed.
Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
Provided assistance in the training of new hires on asset protection procedures.
Assisted customers with product information and inquiries.
Reported any suspicious activities immediately upon discovery.
Prepared accurate documentation relating to incident reports or investigations conducted by Asset Protection Associates.
Responded to alarms and emergency situations, following protocol to safeguard assets.
Developed and implemented loss prevention strategies to minimize risks associated with asset theft.
Identified potential shoplifters and alerted management.
Provided exceptional customer service while maintaining a focus on loss prevention.
Collaborated with law enforcement agencies in cases of criminal activity within the establishment.
Partnered with store managers on basis to conduct loss investigations.
Coordinated with store management to address and resolve security issues.
Prepared detailed reports on security incidents for review by management.
Trained new employees on company security policies and procedures.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Enforced access controls and security protocols for employees and visitors.
Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
Maintained high levels of alertness throughout shifts.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Provided friendly and professional assistance to employees, visitors and customers.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Answered customer inquiries about merchandise and services.
Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
Monitored customer activity in order to detect potential theft or safety hazards.
Enforced store policies regarding returns, exchanges, and payment methods.
Reported any suspicious behavior or incidents immediately to management.
Performed general cleaning duties such as sweeping floors, dusting shelves.
Assisted in training new employees on proper customer service techniques.
Maintained cleanliness of front entry area.
Offered customer support by directing to designated locations and connecting with specific personnel.
Observed customers coming and going to protect store assets.
Assisted patrons with handicaps to appropriate seating.
Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
Maintained positive working relationship with fellow staff and management.
Recognized security risks to properly handle situations.

Summary

Overview

Work History

Asset Protection Associate /Customer Greeter

Education

High School Diploma -

Skills

Timeline

Asset Protection Associate /Customer Greeter

High School Diploma -

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