Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
OperationsManager
Joe Chamoun

Joe Chamoun

East Gwillimbury,ON

Summary

Dynamic Senior Product Manager at Telus Corporation with a proven track record in driving revenue growth through innovative product strategies and cross-functional leadership. Expert in data-driven decision-making and performance optimization, successfully enhancing user experiences and increasing conversion rates by implementing predictive models and customer feedback integration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Product Manager - Digital Commerce

Telus Corporation
Toronto, Ontario
03.2019 - Current
  • Managed the entire commerce purchase journey on telus.com for diverse customers, averaging 100k monthly visits.
  • Formulated strategic product roadmaps that harmonized with the objectives of the business and met customer requirements.
  • Developed and executed experimental designs to assess the impact of enhancements in user experience.
  • Tracked and analyzed performance metrics such as usage rates, conversion rates, and revenue generated per product.
  • Used market trends, customer insights, and competitive intelligence to inspire the creation of new products.
  • Incorporated customer feedback into iterative product development processes.
  • Maintained compliance with applicable regulations and laws for the development and release of new products or features.
  • Engaged in showcasing products through live demonstrations at various industry events.
  • Collaborated cross-functionally with engineering, design, marketing, sales, and operations teams to define requirements for new products.
  • Created comprehensive technical specifications documents to outline the functional requirements of proposed products or features.
  • Partnered with sales and marketing teams to devise pricing models, messaging, and sales collateral.
  • Identified areas for enhancement in existing processes to mitigate future fraud incidents.
  • Implemented search intent and recommendation models improving the accuracy of support article classification.
  • Developed a predictive model that identified customers struggling to find answers based on search patterns, page dwell time, and click behavior.
  • Integrated this model with a proactive chatbot, triggering personalized chat assistance or special offers when users showed signs of frustration, or high purchase intent.

Business Systems Analyst

Equifax Canada
Toronto, Ontario
01.2016 - 03.2019
  • Oversaw the upkeep and functionality of the InterConnect application, allowing agents from various industries to effortlessly retrieve thousands of credit checks and access critical credit risk information.
  • Evaluated and transformed business requirements into technical specifications
  • Formulated standardized protocols to enable hassle-free data migration across different platforms and systems.
  • Produced comprehensive documentation for system design encompassing process flows, data models, and use cases.
  • Performed functional testing of software applications during development cycles.
  • Identified potential risks associated with implementing new systems or updates.
  • Collaborated with developers and designers to create user interfaces that meet customer expectations.
  • Implemented system performance monitoring to detect and capitalize on improvement or optimization prospects.

Mainframe Developer

CIBC - Canadian Imperial Bank of Commerce
Toronto, Ontario
01.2010 - 01.2016
  • Programmed integral functionality in the Transaction History System, allowing CIBC to save 6+ years of customer banking data.
  • Assisted in developing mainframe functionality for processing renegotiated rates on personal lines of credit.
  • Built the functionality to automatically generate mortgage documentation to save the bank operational costs.
  • Tuned and optimized DB2 SQL queries for better performance in a mainframe environment.
  • Deployed patches and upgrades to the existing software components according to change management policies.
  • Designed, implemented, deployed, tested and troubleshooted applications on IBM Mainframes using COBOL, JCL, DB2, VSAM technologies.
  • Conducted code reviews to ensure adherence to coding standards and best practices.
  • Generated reports from database tables using SQL queries for analysis by business users.
  • Partnered with other technical leaders for solution alignment with strategies and standards.

Education

Bachelor of Science - Computer Systems Technology - Systems Analyst

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
01-2010

High School Diploma -

St. Thomas Aquinas Secondary School
Brampton, ON
06-2007

Skills

  • Product/Brand Vision and Strategy
  • Cross-functional leadership
  • Stakeholder management
  • Revenue Generation
  • Product lifecycle expertise
  • Design thinking
  • Data-driven decision-making
  • Software architecture
  • Performance Optimization
  • SEO expertise
  • Compliance Management
  • Disaster Recovery Planning
  • Business continuity planning
  • Backlog management
  • Agile best practices
  • JS frameworks: React, Angular, Vue
  • Source and Version Control: Git, GitHub
  • Continuous Integration Systems
  • Search and recommendation

Affiliations

  • Reading and listening to publications related to emerging technologies with the potential to change the world.
  • Avid runner and completed many 5 km races

Accomplishments

  • Successfully released an iOS game to the Apple Store in 2015 - 50K downloads worldwide
  • Finalist in the Annual Capstone Competition at Sheridan - Awarded Certificate of Excellence for the Survey Management System - 2011
  • Visual Arts Honors Award - 2005
  • Ontario Soccer Cup Champion - 2004

Certification

  • Scrum Alliance - Certified Scrum Master
  • Scrum Alliance - Certified Scrum Product Owner
  • AWS Cloud Services Training

Languages

English
Native/ Bilingual
French
Professional

Timeline

Senior Product Manager - Digital Commerce

Telus Corporation
03.2019 - Current

Business Systems Analyst

Equifax Canada
01.2016 - 03.2019

Mainframe Developer

CIBC - Canadian Imperial Bank of Commerce
01.2010 - 01.2016

Bachelor of Science - Computer Systems Technology - Systems Analyst

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

St. Thomas Aquinas Secondary School

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Joe Chamoun