Joe Chamoun
East Gwillimbury,ON
Summary
With 16 years of extensive experience in the tech industry, I am a seasoned Senior Product Expert with a diverse skill set encompassing systems analysis, management, development, quality assurance, and automation of large IT systems. My career has spanned across a variety of technologies and platforms, providing me with a comprehensive understanding of the evolving technological landscape.
I have a proven track record of overseeing and enhancing commerce websites, particularly focusing on the cart and checkout experiences. My expertise includes building robust systems to detect and prevent fraud, ensuring a secure and seamless customer journey. My analytical skills and attention to detail have consistently driven the development of innovative solutions, improving operational efficiency and customer satisfaction.
Throughout my career, I have demonstrated strong leadership and project management capabilities, successfully guiding cross-functional teams and managing complex projects from conception to completion. I am passionate about leveraging my technical expertise and strategic vision to drive product excellence and deliver exceptional business outcomes.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Senior Product Manager - Digital Commerce
Telus Corporation
Toronto, Ontario
03.2019 - Current
- Formulated strategic product roadmaps that harmonized with the objectives of the business and met customer requirements.
- Developed and executed experimental designs to assess the impact of enhancements in user experience.
- Tracked and analyzed performance metrics such as usage rates, conversion rates, and revenue generated per product.
- Used market trends, customer insights, and competitive intelligence to inspire the creation of new products.
- Incorporated customer feedback into iterative product development processes.
- Maintained compliance with applicable regulations and laws for the development and release of new products or features.
- Engaged in showcasing products through live demonstrations at various industry events.
- Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products.
- Created comprehensive technical specifications documents to outline the functional requirements of proposed products or features.
- Partnered with sales and marketing teams to devise pricing models, messaging and sales collateral.
- Identified areas for enhancement in existing processes to mitigate future fraud incidents.
Business Systems Analyst
Equifax Canada
Toronto, Ontario
01.2016 - 03.2019
- Assessed and translated business needs into technical specifications.
- Formulated standardized protocols to enable hassle-free data migration across different platforms and systems.
- Produced comprehensive documentation for system design encompassing process flows, data models, and use cases.
- Performed functional testing of software applications during development cycles.
- Identified potential risks associated with implementing new systems or updates.
- Collaborated with developers and designers to create user interfaces that meet customer expectations.
- Implemented system performance monitoring to detect and capitalize on improvement or optimization prospects.
Mainframe Developer
CIBC - Canadian Imperial Bank of Commerce
Toronto, Ontario
01.2010 - 01.2016
- Enhanced functionality and efficiency of mainframe applications through the development, testing, and debugging of COBOL programs.
- Tuned and optimized DB2 SQL queries for better performance in a mainframe environment.
- Deployed patches and upgrades to the existing software components according to change management policies.
- Designed, implemented, deployed, tested and troubleshooted applications on IBM Mainframes using COBOL, JCL, DB2, VSAM technologies.
- Conducted code reviews to ensure adherence to coding standards and best practices.
- Created and maintained JCLs to execute batch jobs on the mainframe system.
- Generated reports from database tables using SQL queries for analysis by business users.
- Partnered with other technical leaders for solution alignment with strategies and standards.
Education
Bachelor of Science - Computer Systems Technology - Systems Analyst
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON01-2010
High School Diploma -
St. Thomas Aquinas Secondary School
Brampton, ON06-2007
Skills
- Product/Brand Vision and Strategy
- Cross Functional Leadership
- Stakeholder Management
- Revenue Generation
- Product lifecycle expertise
- Innovation management
- Design thinking
- Data-driven decision-making
- Software Architecture
- Performance Optimization
- Compliance Management
- Disaster Recovery Planning
- Business continuity planning
Languages
English
Native/ Bilingual
French
Professional
Spanish
Limited
Arabic
Limited
Affiliations
- Reading and listening to publications related to emerging technologies with the potential to change the world.
- Avid runner and completed many 5 km races
Accomplishments
- Successfully release an iOS game to the Apple Store in 2015 with 50k downloads worldwide
- Finalist in the Annual Capstone Competition at Sheridan - Awarded Certificate of Excellence in 2011
- Visual Arts Honors Award - 2005
- Ontario Soccer Cup Champion - 2004
Certification
- Scrum Alliance - Certified Scrum Master
- Scrum Alliance - Certified Scrum Product Owner
- AWS Cloud Services Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Manager - Digital Commerce
Telus Corporation
03.2019 - Current
Business Systems Analyst
Equifax Canada
01.2016 - 03.2019
Mainframe Developer
CIBC - Canadian Imperial Bank of Commerce
01.2010 - 01.2016
Bachelor of Science - Computer Systems Technology - Systems Analyst
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
St. Thomas Aquinas Secondary School
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