Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jody Mikolayenko

Sherwood Park,AB

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience

Work History

Arena Operator

County of Strathcona R.P.C.
Sherwood Park, Alberta
10.2022 - Current
  • Operation of the ice resurfacer, floor machine, snow blower, and edger.
  • Maintenance of the ice surface, arena boards, and glass.
  • Inspected vehicles regularly for damage and wear and tear, providing reports to the supervisor of findings.
  • Cleaning of the facility and event setup.
  • Communicated regularly with management regarding event progress and potential issues that may arise during an event.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Provided customer service support for patrons before and after events.

Hot Shot Driver

D.M. Express Ltd.
Edmonton, Alberta
04.2021 - 01.2022
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Secured materials and equipment for transport to prevent damage to goods during transit.
  • Contacted professionals to confer on issues causing delays or missed deliveries.
  • Loaded and delivered goods in a timely manner to designated locations using hot shot truck.
  • Reviewed and verified invoices and purchase requests to confirm accuracy

Arena Manager

Argyll Plaza Hotel Arena
Edmonton, AB
04.2014 - 03.2020
  • Automated office operations, managed client correspondence and tracked records.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion date.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Input customer data into our network system, safeguarding financial and personal information to avoid breaches.

Fireplace Installer/Service Technician

Fireplace Gallery
Edmonton, AB
08.2011 - 09.2013
  • Maintained excellent working knowledge of various manufacturer offerings, including devices and components from many natural gas,wood and pellet stove suppliers.
  • Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
  • Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
  • Reviewed site plans prior to installations to confirm adequate space and structures for optimal system configuration according to specifications.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Ethelbert School
Ethelbert, MB
06.1991

Skills

  • Machinery
  • Problem resolution
  • Planning and coordination
  • Administrative support
  • Project organization
  • Team building
  • Invoice generation
  • Organization
  • Supervision of Facility
  • Safe driving skills
  • Pickups and drop offs
  • Route planning
  • Defensive Driving
  • Goods Transport
  • Customer Service
  • Local Delivery
  • CCTV
  • Communications
  • Business operations
  • Inventory management

Affiliations

Level I and II Arena Operators Certificate

Certified Zamboni Driver

Former Member ARFP

Have held, Fall Protection Certificate,Lift Ticket, Wood Energy Technology Certificate

Self Contracted Hot Shot/ Parts/ Parcel Courier

Security Clearance, First Aid, Drivers Abstract

References

Jason HInds 

Operator 3 SPA Sherwood Park, AB

780 265 2636

Doug Folk

Micro Lube Canada Inc. Edmonton , AB

780 498 0459

Timeline

Arena Operator

County of Strathcona R.P.C.
10.2022 - Current

Hot Shot Driver

D.M. Express Ltd.
04.2021 - 01.2022

Arena Manager

Argyll Plaza Hotel Arena
04.2014 - 03.2020

Fireplace Installer/Service Technician

Fireplace Gallery
08.2011 - 09.2013

High School Diploma -

Ethelbert School

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Jody Mikolayenko