JO DIANA SIEGA
San Fernando,Pampanga
Summary
Dedicated and Talented Massage Therapist with over 14 years experience in massage therapy in spa environments. Proficient leader skilled in wide range of therapy techniques. Organized and detail-oriented with exceptional communication and interpersonal skills. Outstanding background delivering quality services to clients in spa environment setting. Proudly helped clients achieve desired results by completing recommended treatments. Always followed health and safety protocols for personal and client protection.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Aesthetician Technician
Lay Bare - My Skin Story Waxing Salon
Cabalantian, Bacolor , Pampanga
2023.10 - Current
- Provided facial treatments such as deep cleansing, exfoliation, extraction and massage to clients.
- Developed customized skin care regimens for each client based on their individual needs.
- Performed waxing services including eyebrow shaping, lip, chin and full face waxing.
- Applied makeup to enhance the natural features of customers.
- Analyzed clients' skin type and condition to recommend appropriate products and treatments.
- Maintained cleanliness of treatment room and equipment.
- Consulted with clients about their beauty needs and preferences.
- Educated clients on proper skin care techniques for optimal results.
- Demonstrated safe use of all products used during treatments.
- Organized inventory of supplies and restocked shelves when necessary.
- Adhered to safety protocols regarding sanitation standards in accordance with state regulations.
- Monitored stock levels of products used during treatments.
- Ensured that all tools were sterilized before each treatment session.
- Performed administrative duties such as filing documents or taking payments from customers.
- Massaged clients by offering facial and body specialized massages.
Massage Therapist
Reva Dubai - Luxury Home Massage Services
The Palm Jumeirah , Dubai, UAE
2020.01 - 2023.03
- Provided mobile on-demand home service around Dubai areas.
- Skillfully provided therapeutic massage treatments to clients, including Swedish, deep tissue, shiatsu, lymphatic, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Provided consistent professional massage and body treatments in accordance with spa protocols and regulated certification practices.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Developed individualized treatment plans based on client assessments and preferences.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Actively promoted additional services and products available at the spa in order to increase revenue stream.
- Communicated to the management any and all occurrences involving staff or guests regarding spa service rendered that require attention.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Assisted front desk staff with administrative tasks such as answering phones or taking payments from clients when needed.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
Massage Therapist
Red Nail Salon and Spa
Bur Dubai , Dubai, UAE
2017.11 - 2020.01
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Inquired with the clients to determine massage needs and special requests.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Skillfully completed all treatments, including scrubs, wraps and massages.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Keep supplies stocked and notify management if needed.
- Consistently increase client satisfactions through skillful service and friendly manner.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
Massage Therapist
Body Tune - Traditional Thai Massage
San Fernando , Pampanga
2012.09 - 2017.11
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Delivered a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) applying proper hygiene. Provided consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Effectively informed and educated our guest about specific wellness concerns.
- Properly cared for equipment and use proper amounts of products to assist with cost controls.
- Maintained complete knowledge and understanding of all services and products offered.
- Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
- Performed prep work, properly clean and restock room as required.
- Communicated to management any and all occurrences involving staff or guests in the spa that require attention.
- Actively promote the spa, treatments, services and retail, as well as programs and promotions and/or discounts available.
- Handled guests' questions and concerns professionally and courteously
- Provided accurate, appropriate and immediate responses to all requests by guests. Possess the ability to work without direct supervision.
- Maintained a positive attitude and contribute toward a quality work environment. Regularly attend; participated in and support training and staff meetings for the spa.
- Assisted in all areas of spa operation as requested by management.
Massage Therapist Intern
Fitness First Spa
San Fernando , Pampanga
2010.09 - 2012.09
- Assisted in the development of client treatment plans based on their individual needs.
- Educated clients about the benefits of massage therapy and self-care practices for home use.
- Communicated with clients regarding their preferences for pressure and technique during massage sessions.
- Assisted lead therapist in developing new policies or procedures related to health spa operations.
- Greeted clients upon arrival at the health spa facility and provided them with necessary paperwork.
- Maintained equipment and sample inventory of products.
- Kept documentation and maintain clients files with confidentiality.
- Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures.
- Cooperated with the management and reported on administration on any arising issues.
- Organized supplies needed for each appointment such as linens, oils, lotions.
- Apply best practices and be up to date with market trends
Education
Some College (No Degree) - Certified Professional Caregiver
Filipino Institute
Dubai, UAE2023-03
Some College (No Degree) - Accelerated Massage Therapy Program
TESDA
Manila, Philippines2010-09
Skills
- Client Needs Assessment
- Sanitation and Sterilization
- Client Consultations and Education
- Therapeutic Massages
- Personalized Care Regimens
- Outstanding Customer Care and Service
- Equipment Sterilization and Maintenance
- Body and Facial Massage
- Spa Treatment Services Expert
- Laser Hair Removal Expertise
- Multitasking and Organization
- Records Management
- Team Leadership and Collaboration
- Dependable and Responsible
Certification
TRAININGS ATTENDED AND CERTIFICATIONS
Certified Massage Therapy and Passer of National Certificate II (TESDA)
Certificate of completion Training given by TESDA
Training Spa Body Treatments, Body Scrubs, Body Polish, Body Bleaching, Royal Foot Spa, Facial, Waxing, Diamond Dermabrasion, Ear Candling – NMA Centre for Aquatic Therapy and Massage
Certified Professional Caregiver
Awarded march 12 ,2023 at Success Wisdom Professional and Management Development Training
Dubai, United Arab Emirates Certificate No: 461994- 123542-123533-12-3
Timeline
Aesthetician Technician
Lay Bare - My Skin Story Waxing Salon
2023.10 - Current
Massage Therapist
Reva Dubai - Luxury Home Massage Services
2020.01 - 2023.03
Massage Therapist
Red Nail Salon and Spa
2017.11 - 2020.01
Massage Therapist
Body Tune - Traditional Thai Massage
2012.09 - 2017.11
Massage Therapist Intern
Fitness First Spa
2010.09 - 2012.09
Some College (No Degree) - Certified Professional Caregiver
Filipino Institute
Some College (No Degree) - Accelerated Massage Therapy Program
TESDA
TRAININGS ATTENDED AND CERTIFICATIONS
Certified Massage Therapy and Passer of National Certificate II (TESDA)
Certificate of completion Training given by TESDA
Training Spa Body Treatments, Body Scrubs, Body Polish, Body Bleaching, Royal Foot Spa, Facial, Waxing, Diamond Dermabrasion, Ear Candling – NMA Centre for Aquatic Therapy and Massage
Certified Professional Caregiver
Awarded march 12 ,2023 at Success Wisdom Professional and Management Development Training
Dubai, United Arab Emirates Certificate No: 461994- 123542-123533-12-3
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