Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nazifa Ataye

Ottawa,ON

Summary

Proven Aesthetician and skilled customer service professional, excelled at Kurves Brow Bar by enhancing client skin health and fostering lasting relationships, leading to a promotion. Expert in skin care and client consultations, significantly increased customer loyalty. Demonstrated exceptional teamwork and problem-solving abilities in fast-paced environments, ensuring high levels of guest satisfaction.

Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion.

Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.

Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.

Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

9
years of professional experience

Work History

Kurves Brow Bar

Aesthetician in the Salon
11.2022 - Current

Job overview

  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm, and exceptional customer experience.
  • Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
  • Streamlined appointment scheduling to enhance operational efficiency, accommodating more clients per day.
  • Promoted to lead esthetician for demonstrating outstanding skill and dedication to client care.
  • Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
  • Enhanced skin health with customized facial treatments, focusing on deep cleansing and hydration techniques.
  • Created repeat business by developing long-term relationships with regular customers.
  • Handing money, working closely with customers, and very patient in working with seniors .

Bruyere Heaulth

COVID-19 Screener
08.2020 - 12.2021

Job overview

  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.

Tim Hortons

Cashier
09.2019 - 05.2020

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Eggsquis

Restaurant Waiter
02.2016 - 03.2018

Job overview

  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

James Lyng Adult Education Centre
Montreal, QC

No Degree from Incomplete
06-2019

University Overview

Skills

  • Skin care
  • Client consultations
  • Customer service
  • Sales techniques
  • Client education
  • Product sales
  • Inventory management
  • Eyebrow shaping
  • Client retention
  • Cosmetic procedures
  • Client follow-up
  • Relaxation techniques
  • Salon services
  • Retail sales
  • Client records
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Follow-up skills
  • Sales expertise
  • Customer consulting
  • Positive and professional
  • Skype
  • Credit card payment processing
  • Call center procedures
  • Retail sales customer service
  • Tracking complaints
  • In-store support
  • Refunds processing
  • High-energy attitude
  • Support case resolution
  • Multi-line telephone operations
  • Hospitality and accommodation
  • Problem-solving abilities
  • Customer Education
  • Teamwork skills
  • Team building
  • Professionalism
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Tracking complaints
  • In-store support
  • Refunds processing
  • High-energy attitude
  • Support case resolution
  • Multi-line telephone operations
  • Hospitality and accommodation
  • Problem-solving abilities
  • Customer Education
  • Teamwork skills
  • Team building
  • Professionalism
  • Guest services expertise
  • Sales background
  • Client needs assessment
  • [State] licensed esthetician
  • Skincare product sales
  • [Software] use
  • Scheduling
  • Customer consultation
  • Relationship building and management
  • Social media marketing
  • Excellent team player
  • Esthetics
  • Client intakes
  • Workplace safety practices

Languages

English
Elementary
Hindi
Elementary
Persian
Elementary
Urdu
Elementary

Timeline

Aesthetician in the Salon
Kurves Brow Bar
11.2022 - Current
COVID-19 Screener
Bruyere Heaulth
08.2020 - 12.2021
Cashier
Tim Hortons
09.2019 - 05.2020
Restaurant Waiter
Eggsquis
02.2016 - 03.2018
James Lyng Adult Education Centre
No Degree from Incomplete
Nazifa Ataye