Jocsan Topete
Los Angeles
Summary
Detail-oriented professional with extensive experience in merchandising and fulfillment. Expertise in managing inventory and ensuring high-quality service, committed to driving customer satisfaction and supporting team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandising Supervisor
Sam's Club
South Gate, CA
01.2025 - 04.2026
- Supervised team to ensure compliance with safety protocols and operational standards.
- Trained new associates on merchandise handling and customer service best practices.
- Coordinated inventory management processes to maintain stock levels and reduce shrinkage.
- Implemented efficiency improvements in workflow, enhancing overall team productivity.
- Receive inventory using forklift to offload trailers to restock the store
- Managed scheduling and shift assignments to optimize staff coverage during peak hours.
- Resolved customer inquiries and escalated issues, maintaining high satisfaction levels.
- Monitored sales performance and provided feedback to drive individual and team goals.
- Assisted in loss prevention strategies, contributing to a secure shopping environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Order Fulfillment Supervisor
Sam's Club
South Gate, CA
09.2024 - 01.2026
- Supervised order fulfillment processes to ensure timely and accurate product delivery.
- Trained and mentored team members on operational best practices and safety protocols.
- Coordinated daily workflow to enhance efficiency and meet customer demands.
- Analyzed fulfillment metrics to identify areas for process improvement and cost reduction.
- Ensured compliance with company policies and regulatory requirements in all operations.
- Contributed to long-term strategic planning for the organization by identifying potential areas of growth within the order fulfillment department.
- Streamlined warehouse processes for improved productivity and reduced fulfillment times.
- Monitored employee performance closely, providing constructive feedback on specific tasks regularly while offering opportunities for professional development.
- Delivered excellent customer service by resolving complaints quickly or escalating complex issues when necessary.
- Collaborated with other teams within the organization to achieve overall company goals related to efficiency, quality, and customer satisfaction levels during peak periods of business activity.
- Coordinated with customer service representatives to resolve any issues related to order fulfillment promptly and effectively.
- Reduced inventory discrepancies by conducting regular audits and implementing corrective measures when necessary.
- Optimized storage systems within the warehouse facility, leading to increased space utilization without compromising product accessibility or safety standards.
Fulfillment Associate/Merchandise Associate
Sam's Club
South Gate, CA
01.2022 - 09.2024
- Monitored product quality, addressing discrepancies to maintain customer satisfaction.
- Collaborated with team members to streamline packing operations, enhancing productivity.
- Conducted regular audits of inventory systems, identifying areas for process enhancement.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Consistently met high standards for cleanliness and organization within the fulfillment center and sales floor, ensuring an orderly working environment for all team members.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Safely and securely loaded items to prevent damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Package Handler
UPS
Los Angeles, CA
11.2020 - 01.2022
- Operated package sorting equipment to ensure efficient processing of shipments.
- Loaded and unloaded packages from trucks, maintaining accuracy in handling.
- Collaborated with team members to streamline workflow and enhance productivity.
- Conducted routine inspections of packages for damage prior to processing.
- Trained new hires on safety protocols and operational procedures.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- worked in safety team and lead by example to ensure minimal injuries by showing and enforcing proper lifting techniques and health guidlines
Education
High School Diploma -
Huntington Park Senior High
Huntington Park, CASkills
- Store layout design
- Stock control/Stock rotation/Stock replenishment
- Reliable and punctual
- Active listener
- Problem-solving/Task prioritization
- Time management/Multitasking abilities
- Attention to detail/Quality control
- Verbal and written communication
- Goal setting
- Forklift/Electric jack/Scissor lift operator
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved member issues which led to members retaining and or upgrading/purchasing their membership.
- Achieved number 1 and 2 in club fulfillment metrics by completing company standards with accuracy and efficiency.
Certification
- Licensed forklift/ electric pallet jack/scissor lift operator - May of 2022 through April of 2026
- Licensed to train in forklift/electric pallet jack/scissor lift since February of 2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandising Supervisor
Sam's Club
01.2025 - 04.2026
Order Fulfillment Supervisor
Sam's Club
09.2024 - 01.2026
Fulfillment Associate/Merchandise Associate
Sam's Club
01.2022 - 09.2024
Package Handler
UPS
11.2020 - 01.2022
High School Diploma -
Huntington Park Senior High