Jessie Hickman
Manteca
Summary
Dynamic merchandising supervisor with expertise in visual merchandising and customer relationship management, previously at Home Depot. Enhanced sales impact through strategic product placement and promotional planning. Known for reliability and excellent communication, fostering vendor relations and team collaboration. Achieved a 20% reduction in shrinkage, safeguarding assets and boosting profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Merchandising Supervisor
Home Depot
06.2025 - Current
- Led merchandising team to optimize product placement and maximize sales impact.
- Developed and implemented training programs for new staff on merchandising standards.
- Analyzed inventory levels to ensure product availability and minimize stock discrepancies.
- Collaborated with cross-functional teams to execute promotional displays and seasonal layouts.
- Enhanced customer experience by maintaining visually appealing merchandise presentations.
- Streamlined processes for restocking and inventory control, improving overall efficiency.
- Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
- Developed strong relationships with vendors to negotiate favorable pricing, enhancing profitability.
- Trained and mentored junior staff members, fostering a collaborative work environment focused on team success.
- Implemented data-driven decision-making processes to identify trends and opportunities for improvement in merchandise assortment.
- Collaborated closely with store managers to ensure consistency in merchandising standards across all locations.
- Leveraged technology tools for efficient data tracking and reporting, supporting informed decision-making processes.
- Coordinated seasonal resets for timely execution of marketing campaigns, maximizing promotional effectiveness during peak selling periods.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Cashier
Target
06.2010 - 01.2011
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer interaction protocols.
Personal Shopper
Shipt
03.2025 - Current
- Assisted customers in selecting products based on preferences and dietary needs.
- Navigated store layouts efficiently to locate items quickly for timely deliveries.
- Communicated with clients to confirm orders and address special requests effectively.
- Maintained knowledge of promotions and product availability to enhance customer service.
- Planned shopping routes to optimize time management and delivery efficiency.
- Adapted to changing inventory levels, ensuring accurate order fulfillment consistently.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Customer Service Manager
Orchard Supply Hardware LLC
06.2012 - 08.2014
- Led customer service team to enhance overall customer satisfaction and loyalty.
- Implemented training programs to improve staff product knowledge and service effectiveness.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Developed strategies to streamline operations, reducing response times for customer inquiries.
- Managed conflict resolution processes, ensuring timely and effective solutions for customer issues.
- Monitored performance metrics to assess team productivity and implement necessary adjustments.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Sales Associate
Orchard Supply Hardware LLC
06.2011 - 06.2012
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels, ensuring stock availability for customer demands.
- Operated point-of-sale system efficiently, processing transactions quickly and accurately.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
James C Enoch’s
Modesto, CASkills
- Merchandise planning
- Pricing strategy
- Promotional strategies
- Store layout design
- Friendly and outgoing
- Reliable and punctual
- Pricing and shelf labeling
- Maintaining stock levels
- Pricing and signage updates
- Stock replenishment
- Planogram design
- POS systems
- Space planning
- Customer relationship management (CRM)
- Visual merchandising
- Retail sales professional
- Vendor relations
- Promotional planning
- Plan-o-gram implementation
- Retail
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
Certification
Forklift
Reach truck
Bally pal
Electric ladder
Order picker
Timeline
Merchandising Supervisor
Home Depot
06.2025 - Current
Personal Shopper
Shipt
03.2025 - Current
Customer Service Manager
Orchard Supply Hardware LLC
06.2012 - 08.2014
Sales Associate
Orchard Supply Hardware LLC
06.2011 - 06.2012
Cashier
Target
06.2010 - 01.2011
High School Diploma -
James C Enoch’s