Joclyn Sanchez
Downey
Summary
Customer-focused professional with experience in healthcare, wellness, and service-driven environments. Skilled in delivering calm, compassionate service in fast-paced settings while maintaining professionalism, accuracy, and confidentiality. Known for strong communication, adaptability, and teamwork.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Via Care Community Health Center
South Gate
11.2024 - Current
- Managed appointment scheduling, patient check-ins, and high-volume phone inquiries with accuracy, discretion, and professionalism.
- Delivered professional, empathetic service to patients in a fast-paced healthcare environment, ensuring a calm and welcoming experience.
- Addressed and resolved patient concerns promptly while adhering to established protocols and policies.
- Collaborated with medical staff to streamline daily operations and enhance patient flow.
- Assisted team members during peak hours, upholding service standards and improving operational efficiency.
- Maintained confidential patient records, ensuring compliance with policies and procedures.
Receptionist
Sugar & Glow Salon
Downey
08.2024 - 01.2025
- Delivered personalized, service-oriented experiences to clients, enhancing satisfaction while managing appointments, transactions, and inquiries.
- Balanced multiple responsibilities while upholding professionalism and attention to detail, ensuring smooth operations.
- Maintained clean, organized, welcoming environment, reinforcing brand standards and positive client perceptions.
- Supported social media content creation and client engagement to strengthen customer loyalty and retention.
Receptionist
LA Pilates
Downey
12.2023 - 08.2024
- Greeted and assisted clients to create a welcoming and positive studio experience.
- Managed class bookings, email correspondence, and social media inquiries to maintain efficient operations in a fast-paced setting.
- Supported promotional events to enhance client engagement and retention.
- Demonstrated flexibility, teamwork, and strong interpersonal communication.
Education
Bachelor of Arts - Public Relations
California State University, Long Beach
Long Beach, CA05.2027
High School Diploma -
Downey High School
Downey06.2023
Skills
- Exceptional Customer Service
- Effective communication
- Multitasking in Fast-Paced Environments
- Conflict Resolution
- Team Collaboration & Adaptability
- Time Management & Organization
- Confidentiality & Policy Compliance
- Problem solving
Timeline
Front Desk Receptionist
Via Care Community Health Center
11.2024 - Current
Receptionist
Sugar & Glow Salon
08.2024 - 01.2025
Receptionist
LA Pilates
12.2023 - 08.2024
Bachelor of Arts - Public Relations
California State University, Long Beach
High School Diploma -
Downey High School