Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIA TORRES-RANGEL

Victorville

Summary

Dedicated customer service professional with a proven track record of exceeding customer satisfaction expectations. Skilled at creating a welcoming atmosphere for clients and ensuring their needs are met with efficiency and professionalism. Continuously seeking opportunities to expand knowledge and improve skills to better serve customers. Adept at adapting to new challenges and delivering exceptional service in any situation.

Overview

19
19
years of professional experience

Work History

Front Desk Receptionist

The Grid Fitness Club
10.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Server

Dave and Buster's
08.2010 - Current

Manager on Duty

McDonald's Restaurant
05.2010 - 09.2015

Dispatcher

Velocity
06.2006 - 05.2009
  • Coordinated dispatch operations to optimize delivery schedules and reduce delays.
  • Managed communication between drivers and clients to ensure timely updates and resolutions.
  • Utilized dispatch software to monitor vehicle locations and track shipment progress effectively.
  • Developed training programs for new dispatchers, enhancing team performance and operational efficiency.

Education

High School Diploma - General Studies

Henry J Kaiser High School
Fontana, CA
06.2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Foreign language proficiency

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

The Grid Fitness Club
10.2023 - Current

Server

Dave and Buster's
08.2010 - Current

Manager on Duty

McDonald's Restaurant
05.2010 - 09.2015

Dispatcher

Velocity
06.2006 - 05.2009

High School Diploma - General Studies

Henry J Kaiser High School

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MARIA TORRES-RANGEL