Jocelyn Ujano
Bathurst,NB
Summary
Committed and hardworking team leader experienced in customer service, coaching, and problem solving. Delivered effective inventory management and sales planning through a detail-oriented and proactive approach. Committed to thriving under pressure while adapting to team and operational needs.
Overview
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
Bathurst, NB
10.2022 - 07.2026
- Trained and supervised staff on customer service and standard operating procedures.
- Ensured compliance with food safety standards and quality control measures to uphold service excellence.
- Ensured quality food and service delivery by following standard protocols.
- Responsible in conducting and managing inventory, waste and ensuring stocks availability.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Handled daily cash transactions at point of sale/ cashiering duties
- Responsible for preparing bank deposits and ordering supplies.
Assistant Restaurant Manager
Qatar Food Company (KFC)
Doha City, Qatar
10.2019 - 10.2022
- Supervised daily restaurant operations to ensure compliance with quality and service standards.
- Trained and mentored staff in customer service best practices and operational efficiency.
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction and loyalty.
- Responsible for in-store training and supports certification of staff and newly hired supervisors.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Prepared bank deposits and sales forecasting reports.
- Responsible for in-store training and supporting certification of staff and newly hired supervisors.
Assistant Restaurant Manager
Jolly Vigan Foods Corporation (Jollibee)
Vigan City, Philippines
05.2016 - 03.2019
- Supports Restaurant Manager in achieving key result area targets through effective management of operation.
- Rallied service team to achieve targets, supported implementation of manager training system, and conducted certification for management trainees.
- Developed, recommended, implemented, and evaluated programs that enhanced sales building activities.
- Developed, implemented, and evaluated plans for food safety, cleanliness, and service conditions.
- Prepared Crew Schedule to support store's sales targets.
- Implements the cash control plan and performs regular cash control audits. Gathers data and prepares reports for marketing programs.
- Conducts physical inventory and prepares monthly inventory reports of all amenities and novelties.
- Monitored expenses for service area to ensure cost efficiency. especially dailies and utilities consumption.
- Provides inputs/recommendations based on various financial reports/sources to improve profit.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF NORTHERN PHILIPPINES
Philippines 06.2004 - 03.2010
Skills
- Customer Service
- Inventory Management
- Operational Efficiency
- Cost control measures
- Point of sale system
- Team leadership
- Problem Solving and Decision Making
- Interpersonal communication
Certification
SafeCheck Advanced Food Safety Certification | Canadian Food Safety Group | February 17, 2026
Restaurant Management Certification Program | Tim Hortons | October 29, 2025
Language
English
Timeline
Food Service Supervisor
Tim Hortons
10.2022 - 07.2026
Assistant Restaurant Manager
Qatar Food Company (KFC)
10.2019 - 10.2022
Assistant Restaurant Manager
Jolly Vigan Foods Corporation (Jollibee)
05.2016 - 03.2019
Bachelor of Science - Business Administration
UNIVERSITY OF NORTHERN PHILIPPINES
06.2004 - 03.2010