Jocelyn Roberts
Lincoln
Summary
Seasoned sales manager with strong customer relationship management skills. Proven ability to enhance store performance through excellent customer service, while upselling and meeting sales quotas.
Overview
4
4
years of professional experience
Work History
Sales Lead
Aerie By American Eagle
Roseville, CA
11.2024 - Current
- Developed and implemented effective sales strategies to enhance store performance.
- Trained and mentored team members to improve product knowledge and customer service skills.
- Analyzed sales data to identify trends and optimize inventory management.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Front Desk Administrator
Music Yard
Rocklin, CA
03.2024 - 11.2024
- Managed front desk operations, ensuring efficient customer service and streamlined check-in processes.
- Coordinated scheduling for appointments and events, optimizing use of studio resources.
- Assisted in maintaining accurate records of client information and transaction details.
- Trained new staff on front desk procedures and customer interaction protocols.
- Maintained Consistent Rental leases and managed monthly billing and payments.
Customer Service Associate
Target
Lincoln, CA
10.2022 - 01.2024
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance and organized merchandise displays effectively.
- Collaborated with team members to enhance customer service strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Science - Psychology
Sierra College
Rocklin, CA01-2027
High School Diploma -
South Sutter Charter School
Lincoln, CA05-2024
Skills
- Customer relationship management
- Sales expertise
- Sales team training
- Product Upselling
- Negotiation
- Organization
Accomplishments
- Employee of the month after 2 months of employment
- Promoted to sales lead After 1 year of employment
Timeline
Sales Lead
Aerie By American Eagle
11.2024 - Current
Front Desk Administrator
Music Yard
03.2024 - 11.2024
Customer Service Associate
Target
10.2022 - 01.2024
Associate of Science - Psychology
Sierra College
High School Diploma -
South Sutter Charter School