Jocelyn Portillo
Huntington Park
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Developmental Interventionist
HoldingHand Inc
08.2024 - Current
- Adult and pediatric therapy
- Completed required documentation such as evaluations, treatment notes, and exit summaries.
- Conducted small group instruction focusing on specific skill areas, allowing for targeted remediation efforts within the classroom setting.
- Developed interventions for students currently struggling or at risk of falling behind.
- Implemented tracking tools to evaluate successes and areas in need of improvement.
- Determined appropriate interventions and planned support milestones.
Medical office representative
Providence Saint John's Health Center
06.2024 - 08.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted physicians with timely completion of paperwork, allowing them to focus on providing quality patient care.
- Scheduling appointments for patients
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
- Epic software experience
Behavior technician
Special Needs Network
08.2023 - 06.2024
- Worked as part of collaborative team to address changing needs of children and families.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Improved client communication skills through the use of evidence-based practices and techniques.
Customer services desk
Titan Shops
05.2021 - 08.2023
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
Education
Master of Science - Human Services
Capella University
03.2026
Bachelor of Science - Health and Human Development, Sociology
California State University, Fullerton
05.2024
Skills
- Organizational Skills
- Positive Reinforcement Methods
- Collaborative Teamwork
- Social Skills Development
- Problem-solving skills
- Effective Communication
- Decision-Making
Timeline
Developmental Interventionist
HoldingHand Inc
08.2024 - Current
Medical office representative
Providence Saint John's Health Center
06.2024 - 08.2024
Behavior technician
Special Needs Network
08.2023 - 06.2024
Customer services desk
Titan Shops
05.2021 - 08.2023
Master of Science - Human Services
Capella University
Bachelor of Science - Health and Human Development, Sociology
California State University, Fullerton
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