Jocelyn Hernandez
South Gate
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Ramp Agent
Mcgee
Los Angeles
06.2025 - Current
- Offload and upload the planes for Hawaiian and Alaska.
- Tow team
- Wing walk
Driver
Uber
Downey
08.2017 - 09.2025
- Driving and communicating with customers.
Delivery Driver
Amazon Flex
City of Industry
02.2022 - 04.2025
- I currently work here. I make to drive to my work location 30 minutes before clock in and making sure I deliver every package with care. Here and there I interact with customers.
Eats Driver
Uber
Long Beach
04.2019 - 04.2025
- Picking up food, drinks at liquor stores or items at different stores such as Walmart. Driving. Communicating. And getting to know people as well.
Ramp Agent
Alliance Ground International
Los Angeles
07.2024 - 11.2024
- I work as a ramp agent. Certified for the loader. Belt loader. Tug. Knowledge to use Ld3 and Ld7s. I'm pretty experienced in a few areas now.
Waitress/Hostess
Hometown buffet
Bell
06.2011 - 11.2018
- I started from the bottom as a line host. Then upgraded to cashier. Finally got my position as a waitress with overtime achieved. Tips were great. I got to interact with so many good people and families.
Education
Associate of Science - Criminal Justice
Long Beach City College
Long Beach, CA 08.2012 - 06.2017
Skills
- Communications skills
- Driving tugs, belt loader, loader
- Airport experience
- Drivering
- Computer skills
- Guest services
- Customer service
- Organization services
- Cleaning
- Leadership
- Retail
- Coaching
- Aircraft loading
- Equipment operation
- Safety compliance
- Ramp safety procedures
- Customer relationship management
- Time management
- Vehicle inspection
- Delivery coordination
- Problem solving
- Effective communication
- Team collaboration
- Adaptability to change
- Attention to detail
- Aircraft tug operation
- Loading and unloading
- Aircraft wingwalk
- Team leadership
- Aircraft greeting
- Water service
- Ground support
- Baggage handling
- Arrival/departure procedures
- Ramp service
Timeline
Ramp Agent
Mcgee
06.2025 - Current
Ramp Agent
Alliance Ground International
07.2024 - 11.2024
Delivery Driver
Amazon Flex
02.2022 - 04.2025
Eats Driver
Uber
04.2019 - 04.2025
Driver
Uber
08.2017 - 09.2025
Associate of Science - Criminal Justice
Long Beach City College
08.2012 - 06.2017
Waitress/Hostess
Hometown buffet
06.2011 - 11.2018