ABDULRAHMAN DAHIR MOHAMMAD
Summary
Motivated and detail-oriented professional with a strong foundation in customer service, team coordination, and administrative support. Experienced in supervising personnel, organizing events, and providing outstanding passenger care in dynamic airport environments. Skilled at building positive relationships, managing schedules, and communicating effectively. Passionate about delivering exceptional service and supporting volunteer programs that enhance the passenger experience.
Overview
1
1
year of professional experience
Work History
Ramp Agent
Airport Terminal Service
12.2022 - 06.2023
- Delivered excellent customer service while coordinating baggage handling and ground operations.
- Worked collaboratively with airport teams to ensure safety, efficiency, and on-time departures.
- Assisted passengers and staff in a fast-paced, high-pressure environment with professionalism.
Security Escort
AAI Solutions
03.2022 - 10.2022
- Supervised and guided personnel through high-security airport areas while adhering to protocols.
- Communicated effectively with diverse teams to coordinate safe transport and operations.
- Participated in daily safety briefings and training sessions, ensuring compliance and risk mitigation.
Education
College Diploma - Computer Programming
Humber College
Toronto, ON12-2025
High School Diploma - undefined
Kipling CI
Toronto, ON06.2021
Skills
- 3 years’ experience in customer service and team supervision, including working with volunteers and diverse groups
- Proven ability to recruit, train, and support teams while fostering an inclusive and positive environment
- Strong organizational and administrative skills: scheduling, reporting, event planning, and program management
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and volunteer management software
- Experience collaborating with airport partners, adhering to safety protocols, and maintaining compliance
- Skilled in facilitating training sessions, preparing communications, and creating data reports
- Excellent interpersonal, written, and verbal communication skills with a customer-centric focus
- Ability to work flexible hours, including evenings and weekends, with a valid Class G Driver’s License
- Knowledge of Toronto Pearson Airport operations and community structure
Languages
English (Fluent)
Somali (Fluent)
Arabic (Fluent)
ADDITIONAL HIGHLIGHTS
- Event planning experience: coordinated logistics, catering, and supply management for teams.
- Ability to design and deliver engaging training sessions tailored to different learning styles.
- Dependable, accountable, and committed to upholding GTAA's values of safety, care, and innovation.
Timeline
Ramp Agent
Airport Terminal Service
12.2022 - 06.2023
Security Escort
AAI Solutions
03.2022 - 10.2022
High School Diploma - undefined
Kipling CI
College Diploma - Computer Programming
Humber College