Jocelyn Cuevas
Hawaiian Gardens,CA
Summary
Dedicated high-performing Cashier Supervisor supporting front-line staff in efficiently managing high work volumes. Skilled in maintaining a positive and productive work environment, excels in training and leading teams to ensure associates remain motivated. Proven track record in handling money and maintaining accurate records, bringing strong expertise in cash handling and recordkeeping.
Overview
16
16
years of professional experience
Work History
Head Cashier Supervisor
Sprouts Farmers Market Inc, Grocery
08.2021 - Current
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Flow, Cashier, Assets Protection
Target
10.2014 - 08.2020
- Began working in the Flow department where we would receive merchandise for the store, making sure all merchandise is presentable and zoned accordingly
- I got promoted to cashier, I would handle money, communicate with guests making sure they had a good experience during their visit
- I would assist the Guest Service Team Lead sending team members to breaks and lunch, help out with any customer complaints, all aisles are cleaned of debris to prevent any slips or falls
- I got promoted to Assets Protection, I would help with securing the safety of team members and guests when coming into our store
- We review our losses in the department, communicate with proper management how to prevent any more losses, report all losses and prevented losses onto our computer system to gather more intel to improve our sales and losses
- Communicating with all team members about safety and keeping an eye on potential thieves
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier, Salesfloor Stylist
Old Navy
11.2015 - 12.2015
- My duty was to charge all guests for the merchandise they wanted to purchase
- Soon I was promoted to cashier assistant and my duty was to make sure all registers had enough change, if any guest complaints I was in-charge of de-escalating the problem
- Monitored current trends to understand fashions and better serve customer needs.
- Making sure all guests were satisfied with their shopping and found what they were looking for
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
Crew Team Member
McDonald’s
08.2009 - 12.2013
- My duty while working at McDonald's was to make sure all guests were attended to
- Clean my area of work, cook, take the temperature of the food making sure all food was safe to serve
- Assisting the manager with customer complaints, enforcing coaching to team members when not working safely, sending team members to break and lunch
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Worked front counter, drive-thru and other areas.
Education
Undergraduate - Criminal Justice-Forensics
Azusa Pacific University College
Azusa, CA04.2025
High School Diploma -
Artesia High School
Lakewood, CA06.2011
Skills
- WPM- 50
- Microsoft
- Excel
- Communication
- Productivity
- Transaction accuracy
- Cash handling expertise
- Cash register operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Cashier Supervisor
Sprouts Farmers Market Inc, Grocery
08.2021 - Current
Cashier, Salesfloor Stylist
Old Navy
11.2015 - 12.2015
Flow, Cashier, Assets Protection
Target
10.2014 - 08.2020
Crew Team Member
McDonald’s
08.2009 - 12.2013
Undergraduate - Criminal Justice-Forensics
Azusa Pacific University College
High School Diploma -
Artesia High School
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