Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Becerra

San Ramon

Summary

Strong communication skills combined with a solid foundation in medical administration. Proven ability to deliver exceptional customer service and collaborate effectively with team members. Quick learner with a dependable work ethic and excellent phone etiquette. Consistently recognized for reliability and professionalism in all interactions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Head Cashier Supervisor

Sprouts Farmers Market Inc, Grocery
01.2024 - Current
  • Supervised daily cash operations, ensuring accuracy and compliance with company policies.
  • Trained and mentored cashiers on customer service excellence and transaction processes.
  • Streamlined cash handling procedures, improving efficiency in checkout processes.
  • Conducted regular audits of cash registers to maintain accountability and reduce discrepancies.

Patient Service Rep./MA support in call center

UHA / Stanford Healthcare
02.2020 - 10.2021

Medical Assistant II – Peninsula Pediatrics

Stanford Children’s Health –Pediatrics
10.2018 - 02.2020

Medical Assistant- Primary Pediatrics

Suresh K. Sachdeva- Pediatrics Family Care
12.2017 - 04.2018

Medical Assistant- Primarily Pediatrics & Family Medicine

Sutter East Bay Medical Foundation
12.2016 - 12.2017

Call Center - Customer Service Dispatcher II

Toshiba Business Solutions
08.2011 - 11.2016

Medical Assistant: Externship (186 Hours) & Former Employee

Aaftab Medical Center
03.2010 - 08.2011

Education

General Education

Las Positas College
Livermore, CA
09.2025

Medical Assisting Certificate - undefined

Western Career College
San Leandro, CA
05.2010

Diploma - undefined

Castro Valley High School
Castro Valley, CA
01.2006

Skills

  • Office software skills
  • Scheduling and charting tasks
  • Data management skills
  • Inbound and outbound calls
  • Medicare expertise
  • Telephone system operation
  • Patient care services
  • Fax machine usage
  • EPIC electronic records knowledge
  • Medical terms proficiency
  • HIPAA regulations adherence
  • Administrative support roles
  • Fast typing ability (60 wpm)
  • Detail focus skills
  • Outlook email handling
  • Scheduling

Certification

  • BLS CPR Certificate
  • Outstanding Attitude Certificate / Employee of the month

Timeline

Head Cashier Supervisor

Sprouts Farmers Market Inc, Grocery
01.2024 - Current

Patient Service Rep./MA support in call center

UHA / Stanford Healthcare
02.2020 - 10.2021

Medical Assistant II – Peninsula Pediatrics

Stanford Children’s Health –Pediatrics
10.2018 - 02.2020

Medical Assistant- Primary Pediatrics

Suresh K. Sachdeva- Pediatrics Family Care
12.2017 - 04.2018

Medical Assistant- Primarily Pediatrics & Family Medicine

Sutter East Bay Medical Foundation
12.2016 - 12.2017

Call Center - Customer Service Dispatcher II

Toshiba Business Solutions
08.2011 - 11.2016

Medical Assistant: Externship (186 Hours) & Former Employee

Aaftab Medical Center
03.2010 - 08.2011

General Education

Las Positas College

Medical Assisting Certificate - undefined

Western Career College

Diploma - undefined

Castro Valley High School
Felicia Becerra