Felicia Becerra
San Ramon
Summary
Strong communication skills combined with a solid foundation in medical administration. Proven ability to deliver exceptional customer service and collaborate effectively with team members. Quick learner with a dependable work ethic and excellent phone etiquette. Consistently recognized for reliability and professionalism in all interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Sprouts Farmers Market Inc, Grocery
01.2024 - Current
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored cashiers on customer service excellence and transaction processes.
- Streamlined cash handling procedures, improving efficiency in checkout processes.
- Conducted regular audits of cash registers to maintain accountability and reduce discrepancies.
Patient Service Rep./MA support in call center
UHA / Stanford Healthcare
02.2020 - 10.2021
Medical Assistant II – Peninsula Pediatrics
Stanford Children’s Health –Pediatrics
10.2018 - 02.2020
Medical Assistant- Primary Pediatrics
Suresh K. Sachdeva- Pediatrics Family Care
12.2017 - 04.2018
Medical Assistant- Primarily Pediatrics & Family Medicine
Sutter East Bay Medical Foundation
12.2016 - 12.2017
Call Center - Customer Service Dispatcher II
Toshiba Business Solutions
08.2011 - 11.2016
Medical Assistant: Externship (186 Hours) & Former Employee
Aaftab Medical Center
03.2010 - 08.2011
Education
General Education
Las Positas College
Livermore, CA09.2025
Medical Assisting Certificate - undefined
Western Career College
San Leandro, CA05.2010
Diploma - undefined
Castro Valley High School
Castro Valley, CA01.2006
Skills
- Office software skills
- Scheduling and charting tasks
- Data management skills
- Inbound and outbound calls
- Medicare expertise
- Telephone system operation
- Patient care services
- Fax machine usage
- EPIC electronic records knowledge
- Medical terms proficiency
- HIPAA regulations adherence
- Administrative support roles
- Fast typing ability (60 wpm)
- Detail focus skills
- Outlook email handling
- Scheduling
Certification
- BLS CPR Certificate
- Outstanding Attitude Certificate / Employee of the month
Timeline
Head Cashier Supervisor
Sprouts Farmers Market Inc, Grocery
01.2024 - Current
Patient Service Rep./MA support in call center
UHA / Stanford Healthcare
02.2020 - 10.2021
Medical Assistant II – Peninsula Pediatrics
Stanford Children’s Health –Pediatrics
10.2018 - 02.2020
Medical Assistant- Primary Pediatrics
Suresh K. Sachdeva- Pediatrics Family Care
12.2017 - 04.2018
Medical Assistant- Primarily Pediatrics & Family Medicine
Sutter East Bay Medical Foundation
12.2016 - 12.2017
Call Center - Customer Service Dispatcher II
Toshiba Business Solutions
08.2011 - 11.2016
Medical Assistant: Externship (186 Hours) & Former Employee
Aaftab Medical Center
03.2010 - 08.2011
General Education
Las Positas College
Medical Assisting Certificate - undefined
Western Career College
Diploma - undefined
Castro Valley High School