ABISOLA AANUOLUWAPO DAINI
Kitchener
Summary
Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Naija Jollof Restaurant
07.2023 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
IT Technical Support Specialist
Alerzo Limited
03.2017 - 04.2023
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
Education
Diploma - Information Technology Business Analysis
Conestoga College Guelph Campus
Guelph, ON12-2023
H.N.D - Electrical/Electronics Engineering
Osun State College of Technology
O.N.D - Electrical/Electronics Engineering
Osun State College of Technology
Skills
- Excellent Interpersonal and communication skills (written and verbal)
- Highly flexible with the ability to quickly adapt to the environment and changes in situation
- Well organized and ability to work efficiently and effectively
- Fast learner with little or no supervision
- Effective Team member and a great team leader
- Client focused
- Health and safety compliance
- Advanced computer skills; Microsoft Office Suites
- Attention to detail
- Intrapersonal relationship skills
- Goal Getter, proactive and self-developing
Certification
- Data Breach Certificate MARCH15,2023
- Sales Effectiveness DEC3RD,2022
LANGUAGE ABILITY
English
Full Professional
Timeline
Head Cashier Supervisor
Naija Jollof Restaurant
07.2023 - Current
IT Technical Support Specialist
Alerzo Limited
03.2017 - 04.2023
H.N.D - Electrical/Electronics Engineering
Osun State College of Technology
O.N.D - Electrical/Electronics Engineering
Osun State College of Technology
- Data Breach Certificate MARCH15,2023
- Sales Effectiveness DEC3RD,2022
Diploma - Information Technology Business Analysis
Conestoga College Guelph Campus
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