Tammy Claessen

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Developed and maintained organized filing systems, reducing retrieval time for important documents.
• Maintained inventory of office supplies, preventing shortages and supporting daily operations.

• Well baby care.

• Vital signs.

• Triaging and scheduling clients for appointments.

• Blood draw.

• Collaborated with team members to achieve target results.

• Worked with clients to understand needs and provide excellent service.

• Creating plans and communicated deadlines to complete projects on time.

• Used coordination and planning skills to achieve results according to schedule.

• Maintained energy and enthusiasm in fast-paced environment.

• Booking clients for home injection.

• Written report sent by scanning after each visit.

• Teaching to clients on side effects.

• Vital signs.

• Completing assessment forms.

• Assisting epidural treatments.

• Blood draw.

• Follow up calls after treatment.

• Scheduling home visits.

• Charting progress notes for each visit.

• Injections.

• I/V insertion.

• Complexe wound care.

• Picc line care.

• Triaging clients for their appointment.

• Performing medical procedures: allergy

injections, dressing changes, immunizations,

vital signs, prepping room for procedures.

• Faxing prescriptions.

• Handling phone inquiries from pharmacies.

• Booking follow up appointments.

• Assisting physicians during procedures.

• Preparing pre op clients for surgery.

• Receiving post op clients.

• Vital signs.

• Documenting nurses report.

• Teaching clients of care after day surgery.