Jocelyn Alvarez
Burbank
Summary
Driven District Team Lead looking for growth with a track record in coaching, customer focus, and process improvements. Recognized for enhancing store performance and building strong team relationships.
Overview
10
10
years of professional experience
Work History
District Team Lead
Extra Space Storage
Burbank, CA
03.2023 - Current
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements to enhance efficiency in storage management workflows.
- Conducted regular team meetings to align on goals and address operational challenges.
- Developed performance metrics to assess team effectiveness and drive accountability.
- Trained new team members by relaying information on company procedures and safety requirements.
- Won 2025 Q4 EXTRAordinary divisional award.
- Led and created Market Analysis presentation in Spring 2025.
Store Manager
Extra Space Storage
Burbank, CA
10.2020 - Current
- Mentor assistant manager, by providing knowledge sharing within the team.
- Drive store performance creating a positive impact to the district.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
Store Manager
Wing Stop
Los Angeles, CA
09.2016 - 04.2019
- Oversaw daily operations, making sure that shifts run smoothly.
- Developed and trained staff, provided support and coaching.
- Implemented weekly inventory management, optimizing stock levels and reducing discrepancies.
- Created weekly schedules for staff members.
- Streamlined processes for facility maintenance, improving overall store presentation and safety standards.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Thomas Jefferson Senior High School
Los Angeles, CA05-2011
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Relationship building
- Influencing skills
- Teamwork and collaboration
- Staff training
- People management
- Team Check-ins
- Documentation and reporting
Timeline
District Team Lead
Extra Space Storage
03.2023 - Current
Store Manager
Extra Space Storage
10.2020 - Current
Store Manager
Wing Stop
09.2016 - 04.2019
High School Diploma -
Thomas Jefferson Senior High School