Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Keyur Shah

Edmonton,AB

Summary

Proven leader with extensive experience at OSL Retail Services, adept in strategic planning and team management. Excelled in boosting customer satisfaction and achieving service level agreements through effective decision-making and account management. Skilled in coaching and mentoring, consistently outperforming targets. Enhanced operational efficiency by implementing technology solutions and negotiating favorable contracts.

Overview

19
19
years of professional experience
1
1
Certification

Work History

District Team Lead

OSL Retail Services
05.2021 - Current
  • Delivered consistent results by establishing clear expectations, setting challenging goals, and providing ongoing support to team members.
  • Managed budgets and resources effectively, ensuring optimal allocation of funds to achieve business objectives.
  • Negotiated favorable contracts with external vendors or suppliers that contributed to cost savings without compromising quality standards for products or services utilized by the district team.
  • Held weekly status meetings with key district leaders.
  • Reviewed and analyzed competitor trends to identify opportunities for differentiation, keeping the district ahead in a highly competitive market landscape.

Shared Services Manager

OSL Retail Services
04.2020 - Current
  • Achieved service level agreements, monitoring KPIs, and driving continuous improvement initiatives.
  • Introduced technology solutions that streamlined workflows and increased overall productivity levels.
  • Spearheaded cost-saving initiatives by identifying areas of inefficiency and developing targeted solutions.
  • Developed strong relationships with stakeholders to align shared services with business goals.
  • Collaborated with senior leadership to develop strategic plans for shared services expansion.

Merchandiser

Coca Cola Bottling Company
12.2019 - 10.2021
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Store Manager

OSL Retail Services
08.2018 - 04.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Associate

OSL Retail Services
08.2017 - 08.2018
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Deputy Manager

Havells India Ltd
10.2015 - 05.2017
  • Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.

Account Manager

Vodafone
06.2009 - 09.2015
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Customer Executive

PepsiCo
11.2005 - 05.2009
  • Coordinated closely with other departments to ensure seamless delivery of services from order placement through fulfillment stages.
  • Developed strong rapport with customers through empathetic communication and genuine concern for their needs, leading to higher satisfaction levels.
  • Demonstrated expert knowledge of products and services offered, guiding customers towards tailored solutions that met their unique requirements.
  • Delivered personalized support to clients, building long-lasting relationships and fostering repeat business.

Education

MBA - Marketing

Institute Of Productivity And Management

Bachelor of Science - Chemistry

Gujarat University

Skills

  • Customer Relations
  • Team Management
  • Delegation Abilities
  • Decision-Making
  • Strategic Planning
  • Coaching and Mentoring
  • Account Management
  • Sales strategy development
  • Resource Management

Accomplishments

  • Presidents Club Winner 2023
  • Presidents Club Winner 2022
  • Presidents Club Winner 2021
  • Presidents Club Winner 2020
  • WPP (Protection Plan) Winner 2020, No.1 in

Canada


Certification

  • LEAD (Leadership Through
    Accelerated Development) -
    OSL Retail Services Inc -
    January 2020- December
    2020
  • Certified Coach Pro - OSL Retail Services

Timeline

District Team Lead

OSL Retail Services
05.2021 - Current

Shared Services Manager

OSL Retail Services
04.2020 - Current

Merchandiser

Coca Cola Bottling Company
12.2019 - 10.2021

Store Manager

OSL Retail Services
08.2018 - 04.2020

Sales Associate

OSL Retail Services
08.2017 - 08.2018

Deputy Manager

Havells India Ltd
10.2015 - 05.2017

Account Manager

Vodafone
06.2009 - 09.2015

Customer Executive

PepsiCo
11.2005 - 05.2009

MBA - Marketing

Institute Of Productivity And Management

Bachelor of Science - Chemistry

Gujarat University

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Keyur Shah