Jocelan Kayle
Langley,Canada
Summary
Adept in office administration, bookkeeping, and event planning, with a solid background in optimizing processes and nurturing vendor relationships. Expertise includes Microsoft Office, Sage, and QuickBooks, paired with excellent team coordination and communication skills. Positioned to apply these strengths in a challenging role to enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Office Administrator
Toyo Pumps North America Corp.
04.2020 - 12.2025
- Office administrator providing office management services including answering calls, coordinating sales orders, shipping instructions and communication.
- Customer support related to shipping dates and tracking information.
- Managed office functions including customer visits and sales meetings.
Office Manager / Receptionist
CJ Excavating Ltd.
01.2009 - 01.2020
- Coordinate full-cycle bookkeeping, payroll, accounts payable/receivable, and budget management with Sage.
- Streamline interactions between departments, vendors, and clients to promote successful project execution.
- Manage insurance renewals, contracts, and business documentation to uphold accuracy and maintain confidentiality.
- Administer office operations, organize scheduling, and supervise 15 fleet drivers to sustain workflow and achieve deadlines.
- Navigate agreements and manage conflicts with a focus on professionalism and discretion.
- Upgraded processes for streamlined management of payment collections, AP/AR, deposits, and recordkeeping.
Shop Manager
Gracie G Clothing
03.2006 - 09.2009
- Orchestrated sales, staffing, and merchandising strategies to enhance store profitability.
- Coached and inspired employees to provide outstanding service and achieve sales targets.
- Oversaw inventory control, procurement, and cost management.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Education
Administrative Assistant Certification - Buisness
Fraser Valley Continuing Education
Langley, BCHigh School Diploma - undefined
Walnut Grove Secondary
Langley, BC01.2000
Skills
Office administration
- Payroll and accounts payable and receivable
- Planning events
- Administrative support
- Customer relationship management (CRM)
- Staff management
Invoice processing
Account reconciliation
QuickBooks knowledge
Coordination management
Client-vendor collaboration
Financial management
Microsoft Office proficiency Customer service and support Verbal and written communication Relationship management
Clear communication skills
Timeline
Office Administrator
Toyo Pumps North America Corp.
04.2020 - 12.2025
Office Manager / Receptionist
CJ Excavating Ltd.
01.2009 - 01.2020
Shop Manager
Gracie G Clothing
03.2006 - 09.2009
High School Diploma - undefined
Walnut Grove Secondary
Administrative Assistant Certification - Buisness
Fraser Valley Continuing Education