Jocel L. Alcedo
Summary
Dedicated car sales professional with more than 20 years of experience in sales and 9 months of consistently selling both new and pre-owned vehicles. Extensive knowledge of cars, including a diverse range of makes and models. Skilled negotiator who continually transforms leads into customers, including walk-ins and ecommerce prospects. Professional team player willing to assist team members in making sales to reach the business goals of the dealership. Excellent customer service skills to make buying cars an easier experience for the customers.
Overview
5
5
years of professional experience
Work History
Hybrid Automotive Account Executive
Frontier Toyota
Valencia, CA
09.2024 - Current
- Identified client and agency needs and developed persuasive proposals to meet needs and opportunities making averages of 1000 calls, 800 emails, 600 calls and closing of 7-8 car sales per month.
- Organized strategic marketing campaigns to promote dealership events and increase foot traffic on the sales floor.
- Coordinated test drives for prospective clients, ensuring they experienced vehicles'' performance firsthand before making purchasing decisions.
- Led informative product demonstrations, showcasing key features and benefits of various vehicle models.
Outside Sales Associate
AutoNation Honda
07.2024 - 09.2024
- Generated an average of 1,000 calls, 800 texts and 600 emails, 7-8 car sales average per month to develop relationships with potential customers.
- Utilized CDK Global CRM software effectively to manage client information, track communication history, and schedule follow-ups for increased efficiency.
- Follow up on inquiries via email, internet forms, and phone calls to ensure customers have all the information they need in order to make an informed purchase
- Negotiate deals on buying and leasing automobiles to the satisfaction of both the customer and the dealership with an average customer satisfaction review score of 95 percent
- Educate customers on the features, options, and packages on a range of make and model of vehicles to assist them in making a purchase that fits their needs and budget
Internet Sales Consultant
AutoNation Honda
04.2024 - 06.2024
- Contacted leads to discuss their vehicle requirements and answer questions and improved conversion rates by 10 percent
- Scheduled appointments for customers to review potential purchases in person and ensured that they had a satisfactory appointment with the sales associates
- Followed up with customers after purchase to ensure a positive experience and investigated any grievances or other complaints
- Researched vehicle releases to remain up to date on the latest products and trends
- Managed inventory levels to ensure sufficient stock was available for online purchases.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
Insurance Sales Representative
Messmore Medicare Advisors
Los Angeles, USA
02.2023 - Current
- Company Overview: Los Angeles, CA
- Initiate 300 telemarketing outbound sales calls to customers that filled out interest forms online, provide thorough information and excellent customer service support, resulting in 82% purchase rates
- Maintain a friendly, outgoing attitude, directing clients to products based on their needs, exceeding sales targets QOS
- Answer customer questions completely and efficiently, enhancing customer satisfaction and resulting in 97% positive reviews
- Developed call strategy for existing customer base to communicate promotional event and featured products
- Los Angeles, CA
Insurance Sales Representative
UHC HealthMarkets
Los Angeles, USA
11.2019 - 02.2023
- Company Overview: Los Angeles, CA
- Led initiatives to improve brand awareness and increase inbound and outbound client interest resulting in 50% increase in incremental revenues
- Quickly identified customer pain points and proactively resolved their concerns with a helpful attitude, leading to 99% customer approval rating
- Los Angeles, CA
Education
Bachelor of Science - Finance
Loyola Marymount University
Los Angeles, CASkills
- Excellent communication skills
- Customer service skills
- Extensive knowledge of vehicles
- Basic computer applications
- Accounting software
- Database user interface and query software
- Ability to understand customer concerns
- Negotiating skills
- Strong negotiation skills
- Goal-oriented mindset
- Deal closing
Contact
Valencia, CA 91354
Education
Los Angeles, CA
Presidential Award- CSI Achievement
This prestigious CSI Presidential Award, is given to select sales and service employees who have demonstrated exceptional commitment to delivering 100% client satisfaction. This esteemed award is a testament to my dedication to providing outstanding customer experiences, and I am thrilled to have achieved this notable milestone.
Timeline
Hybrid Automotive Account Executive
Frontier Toyota
09.2024 - Current
Outside Sales Associate
AutoNation Honda
07.2024 - 09.2024
Internet Sales Consultant
AutoNation Honda
04.2024 - 06.2024
Insurance Sales Representative
Messmore Medicare Advisors
02.2023 - Current
Insurance Sales Representative
UHC HealthMarkets
11.2019 - 02.2023
Bachelor of Science - Finance
Loyola Marymount University