Jobin John Karukunnath
Brandon,MB
Summary
With a proven track record at PMH, I excel in enhancing client and patient satisfaction through exceptional care planning and effective communication. My expertise in interdisciplinary collaboration and problem-solving has significantly improved service standards and patient outcomes, showcasing my commitment to professionalism and quality assurance in healthcare environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
PMH
Brandon, MB
09.2019 - Current
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
- Implemented tailored communication strategies for each client, ensuring clear understanding of services and expectations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Registered Nurse
PMH
Brandon, MB
01.2014 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Educated family members and caregivers on patient care instructions.
Education
Post Graduation Diploma - Health Care Management
Universal Learning Institute
Vancouver, BC01-2014
Master of Science - Nursing
School of Medical Education
Kerala, India03-2010
Skills
- Organizational skills
- Patient education
- Care planning
- Documentation
- Team supervision
- Quality assurance
- Interdisciplinary collaboration
- Problem-solving
- Effective communication
- Professionalism
Accomplishments
Certification in Wound Care
Certification in Phlebotomy
Languages
English
Full Professional
Certification
- Wound Care Certification
- Phlebotomy
- BLS
Timeline
Client Care Coordinator
PMH
09.2019 - Current
Registered Nurse
PMH
01.2014 - Current
Post Graduation Diploma - Health Care Management
Universal Learning Institute
Master of Science - Nursing
School of Medical Education