Jobanpreet Singh
Surrey,BC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
Work History
Customer Service Representative
MK & Sons
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Pharmacy Assistant
Primecare Pharmacy
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Helped pharmacy staff prepare medications and fill orders.
- Opened incoming supplies and stocked in correct locations.
- Delivered quality care to customers through close collaboration with pharmacist.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered current customer, payment and inventory information into system to keep data accurate.
- Reviewed order information against computer database.
Concierge
Securiguard Services
06.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Dock Manager
Securiguard Services
06.2023 - Current
- Implemented loading dock process and productivity improvements.
- Reported and established key performance metrics to monitor and meet company goals.
- Prepared contracts, invoices and shipping documents, using Package X and Outlook.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Education
Diploma in Information Technology
Kwantlen Polytechnic University
Surrey, BCHigh School Diploma -
Mount Carmel School
Punjab06.2022
Skills
- Calm and Professional Under Pressure
- Upselling Products and Services
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Creative Problem Solving
- Order and Refund Processing
- Verbal and Written Communication
- Multitasking and Prioritization
- Problem-Solving Abilities
- Customer Relations
- High-Energy Attitude
- Adaptive Team Player
- Microsoft PowerPoint
Accomplishments
Dean's Honour roll Spring 2023
Bhangra
Won two Bhangra competitions. Inter College Youth Fest surrey 2023 Bhangra winner
Singing
Love playing guitar and sing.
Certification
Certification in Microsoft Office Application
Certification In Web Application Development
Timeline
Concierge
Securiguard Services
06.2023 - Current
Dock Manager
Securiguard Services
06.2023 - Current
Customer Service Representative
MK & Sons
Pharmacy Assistant
Primecare Pharmacy
Diploma in Information Technology
Kwantlen Polytechnic University
High School Diploma -
Mount Carmel School
Certification in Microsoft Office Application
Certification In Web Application Development
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