Joarder Hasanul Banna
Love's Travel Stops & Country Stores Inc.
FLOWERY BRANCH,GA
23
years of professional experience
Dynamic operations leader with a proven track record of driving growth, enhancing customer satisfaction, and improving operational efficiency across the restaurant and custom furniture industries. Known for successfully leading multi-unit operations, developing high-performing teams, and achieving financial excellence. Strong experience in franchise consulting, team training, and project execution, with a hands-on approach to leadership and business development.
Experienced with regional management, ensuring operational efficiency and market growth. Utilizes strategic planning and team leadership to maximize performance and achieve business objectives. Track record of building strong client relationships and leveraging data insights to drive revenue growth.
Work History
Operations Manager
1 Year- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams in implementing process improvements and strategic initiatives.
- Developed training programs to mentor staff on best practices and operational standards.
- Analyzed performance metrics to identify areas for improvement and optimize workflows.
Regional Director
1 Year 3 Months- Boosted regional sales through strategic partnerships with architects and interior designers, achieving consistent YOY growth.
- Improved operational efficiency and service consistency across multiple locations by implementing streamlined SOPs.
- Oversaw successful delivery of bespoke furniture projects with 98% client satisfaction rate.
- Strengthened brand presence by representing the company at high-profile trade events and community initiatives.
- Managed multimillion-dollar budgets, achieving profitability while controlling project and operating costs.
Franchisee Business Consultant
9 Months- Elevated franchisee profitability by advising on strategic staffing, marketing, and cost-control practices.
- Conducted over 50 performance reviews, resulting in the implementation of action plans that improved compliance and customer satisfaction scores.
- Trained and supported franchisees on brand-aligned marketing and operational best practices.
- Increased franchisee retention and engagement through tailored coaching and business planning.
- Led successful regional campaigns that drove increased traffic and revenue.
Director of Operations
2 Years 9 Months- Directed operations of 10+ restaurant units across brands, leading to improved quality standards and consistent guest experience.
- Implemented cross-brand operational strategies, increasing same-store sales by 12%.
- Built and developed high-performing regional and district leadership teams, reducing staff turnover by 18%.
- Achieved operational excellence through rigorous audits, resulting in 100% compliance in all locations.
- Partnered with finance to optimize cost controls, improving average unit EBITDA by 15%.
General Training Manager
2 Years 7 Months- Designed and rolled out comprehensive training programs, reducing onboarding time by 25%.
- Led a regional training team that trained over 300 staff across multiple locations.
- Enhanced service standards by evaluating and refining training effectiveness based on performance metrics.
- Supported management development, with 20+ team members promoted to leadership roles.
- Introduced structured career pathing, increasing employee satisfaction and engagement.
General Manager
3 Years 10 Months- Consistently exceeded sales and profit targets, placing in the top 5% of IHOP operators nationwide.
- Improved operational metrics, including reducing food waste by 20% and increasing guest satisfaction to over 95%.
- Developed and led high-performing teams with one of the lowest turnover rates in the region.
- Initiated successful local marketing campaigns, driving double-digit increases in foot traffic.
- Maintained exemplary audit and compliance scores across all operational categories.
- Two-Time IHOP President’s Club Winner
Restaurant Manager
9 Years 11 Months- Spearheaded daily operations of a high-volume location, consistently achieving top performance metrics in customer satisfaction and service speed.
- Awarded Best Customer Service Award twice for outstanding leadership in guest relations and team performance.
- Implemented staff training programs that increased order accuracy and improved service time by 15%.
- Cultivated a strong customer-focused culture, resulting in a 20% increase in repeat visits and positive customer feedback.
- Led a team of 40+ staff members, ensuring consistent execution of health, safety, and brand standards.
- Improved operational efficiency and reduced overhead costs by optimizing labor scheduling and inventory management.
- Collaborated with regional leadership to pilot new promotional campaigns, increasing monthly sales by up to 10%.
Education
MBA - International Management
MSc - Information Technology
BBA - Management Information Systems
Skills
Multi-Unit Operations Management
Strategic Planning & Execution
Franchise Development & Consulting
Budgeting & Financial Oversight
Staff Training & Leadership Development
Customer Experience Enhancement
Project Management
Quality Assurance
Cross-Functional Team Leadership
Sales & Marketing Strategy
Languages
English
Bengali
Arabic
Hindi
Urdu
Awards
Two-times IHOP President's Club Winner
Best Customer Service Award - McDonalds Restaurant Ltd. UK
Timeline
Operations Manager
Love's Travel Stops & Country Stores Inc.
10.2025 - CurrentRead More
Regional Director
Custom Wooden Maker
07.2024 - 10.2025Read More
Franchisee Business Consultant
Brampton Pancakes Inc. O/A IHOP
06.2023 - 03.2024Read More
Director of Operations
Junior Senior Inc. O/A IHOP, Subway, and Others
05.2020 - 02.2023Read More
General Training Manager
ACG Texas O/A IHOP (Austin Market)
10.2017 - 05.2020Read More
General Manager
ACG Texas O/A IHOP
11.2013 - 09.2017Read More
Restaurant Manager
McDonald’s Restaurant Ltd
01.2003 - 12.2012Read More
London Metrocity College
MSc from Information Technology
Read More
Darul Ihsan University
BBA from Management Information Systems
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University of Wales
MBA from International Management
Read More