Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joao Vitor De Asevedo Figallo

Richmond

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and order processing. Skilled in equipment maintenance and team coordination, I consistently prioritize client satisfaction and operational efficiency. My ability to resolve conflicts and manage time effectively has led to enhanced service delivery and positive customer experiences.

Overview

4
4
years of professional experience

Work History

Coordinator

G2 Secure Staff
San Francisco
09.2023 - 05.2025
  • Managed Wheelchair Agents and delegated responsibilities, ranging from assisting passengers with disabilities to retrieving wheelchairs across airport and addressing other operational requirements

Cable Technician

Xfinity Comcast
12.2022 - 07.2023
  • Installed and maintained cable systems for residential clients, ensuring quality service delivery.
    Resolved technical issues related to cable connections and equipment functionality.
    Utilized diagnostic tools to verify signal strength and optimize installations.
    Educated customers on service features while providing support for basic troubleshooting.
    Adhered to safety protocols during work on elevated structures and with electrical components.

Delivery Driver

Amazon
Richmond
09.2021 - 11.2022
  • Coordinated loading of van with all orders for efficient delivery to client locations.
    Prioritized safe handling of items to uphold quality standards.
    Strived for superior customer satisfaction during each delivery.

Education

High School Diploma -

West Contra Costa Adult Education
Richmond, CA
05-2025

Skills

  • Customer service
  • Equipment maintenance
  • Order processing
  • Conflict resolution
  • Data entry
  • Team coordination
  • Time management
  • Heavy lifting

Languages

Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Professional

Timeline

Coordinator

G2 Secure Staff
09.2023 - 05.2025

Cable Technician

Xfinity Comcast
12.2022 - 07.2023

Delivery Driver

Amazon
09.2021 - 11.2022

High School Diploma -

West Contra Costa Adult Education

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Joao Vitor De Asevedo Figallo