Joao Gabriel Santos
Windisor,Ontario
Summary
Driven by a commitment to excellence, I leveraged problem-solving abilities and attention to detail at Quesada to elevate customer service standards. My experience spans from enhancing team efficiency at North Iowa Area Community College to mastering food safety, showcasing my ability to blend hard and soft skills for impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
Quesada
06.2024 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Promoted quality customer service by executing follow up procedures.
- Upheld high standards for customer service and led by example.
Landscape Worker
St Clair College
05.2023 - 08.2023
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Concessions Worker
North Iowa Area Community College
08.2018 - 12.2019
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Theater Mover
North Iowa Area Community College
08.2018 - 12.2019
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Followed verbal and written instructions to properly move and ship products.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
Education
Ontario College Advanced Diploma - Chemical Laboratory Technology
St Clair College
Windsor, ON06.2024
Associate of Science - Pre- Enginnering
North Iowa Community College
Mason City, IA12.2019
Associate of Arts -
North Iowa Area Community College
Mason City, IA12.2019
Skills
- Team Collaboration
- Professionalism and Courtesy
- Food safety knowledge
- Collaborative Teamwork
- Problem-solving abilities
- Attention to Detail
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Certification
Ontario Food Handler Certification
Timeline
Customer Service
Quesada
06.2024 - Current
Landscape Worker
St Clair College
05.2023 - 08.2023
Concessions Worker
North Iowa Area Community College
08.2018 - 12.2019
Theater Mover
North Iowa Area Community College
08.2018 - 12.2019
Ontario College Advanced Diploma - Chemical Laboratory Technology
St Clair College
Associate of Science - Pre- Enginnering
North Iowa Community College
Associate of Arts -
North Iowa Area Community College
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