Joanne Sean
Newport Beach
Summary
Results-oriented Sales Leader skilled in client relationship management and market analysis. Developed pricing strategies that increased revenue and enhanced customer loyalty. Led cross-functional coordination and event planning, driving business growth through strategic negotiations and collaborative campaigns.
Overview
15
15
years of professional experience
Work History
Director of Sales and Business Development
US.Happy Learning Institute LLC.
Newport Beach
01.2014 - Current
- Managed client relationships to enhance customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities and strategies.
- Collaborated with marketing to create campaigns promoting educational programs.
- Coordinated cross-functional meetings to align efforts across departments effectively.
- Developed pricing strategies that increased revenue while maintaining customer loyalty.
- Planned events such as webinars or seminars to generate leads from potential customers.
- Identified new business opportunities and negotiated contracts with clients.
- Built relationships with customers and industry professionals to establish long-term business growth.
Accounting Department, A/P
TRT Business Network Solution Inc.
Tustin
02.2011 - 01.2014
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Provided excellent service and attention to customers, both face-to-face and over the phone.
- Recognized by management for providing exceptional customer service.
- Processed vendor invoices for timely payment and accurate record-keeping.
- Reconciled accounts payable with general ledger entries regularly.
- Managed vendor relationships to resolve discrepancies and inquiries efficiently.
- Maintained organized records of invoices, payments, and financial documents.
- Assisted in month-end closing procedures by preparing necessary reports.
- Utilized accounting software to streamline invoice approval workflows effectively.
- Communicated with team members to ensure compliance with company policies.
- Supported audits by providing requested documentation and account information.
- Assisted with month-end closing activities.
- Maintained accounts payable files and records in an organized manner.
Education
ESL Class -
Orange Coast College
Costa Mesa, CA01-2008
Some College (No Degree) - Mass Communication
Ming – Chung College
Taipei, TaiwanSkills
- Market research
- Pricing strategy
- Contract negotiation
- Campaign development
- Event coordination
- Cross-functional coordination
- Client relationship management
- Relationship building
Community Service:
- St.Thomas more Church, Chinese Ministry Council member, 2023 to 2026, Plan all events and activity now.
- Event plan for Church buding fund raise Auction dinner collect $170,000.- in Chinese Ministry the first time raising the most in 2024.
- St.Thomas more Church, Ministry Chairman, 2024, 2025, for 2 years.
- St.Thomas more Church, Choir member, 2023, 2025, for 2 years.
- OLQA Church, Choir member, Newport Beach, for 5 years.
- Mater Dei High School, Volunteer, bookstore and events...
- OLQA School, Volunteer, office, library and auction, special events....
- Hoag Hospital, Volunteer
- Newport Beach Police Department, Volunteer
Other Professional skill
- 25 years teaching credential
- Back Bay Montessori in Newport Beach.2001-Current
- Chinese Manderin Language teaching.
Timeline
Director of Sales and Business Development
US.Happy Learning Institute LLC.
01.2014 - Current
Accounting Department, A/P
TRT Business Network Solution Inc.
02.2011 - 01.2014
ESL Class -
Orange Coast College
Some College (No Degree) - Mass Communication
Ming – Chung College