Victor Ouma

Work History

Director of Sales and Business Development

MFT Fulfillment Centre

01.2018 - 06.2023

Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
Researched new campaigns and industry trends, adjusting objectives and communicating to sales team for future amendments to existing protocol.
Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Evaluated performance against goals and implemented appropriate development plans.
Established and cultivated solid business relationships with new or existing customers.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Recruited and hired top-level talent to add value and expertise to sales department.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Resolved customer issues quickly to close deals and boost client satisfaction.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Head of Operation, Sales and Marketing

Speedball Courier Services

01.2015 - 12.2017

Managed inventory and supply chain operations to achieve timely and accurate delivery of client goods and services.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Analyzed and reported on key performance metrics to senior management.
Increased profit by streamlining operations.
Introduced new methods, practices, and systems to reduce turnaround time.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Built relationships with customers and community to promote long term business growth.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Developed campaigns and specific marketing strategies for clients.
Identified appropriate marketing channels and target customers for campaigns.
Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 120%.
Assisted in development of products and services previously unrepresented in industry to increase shares in new markets 30%.
Supervised operations staff and kept employees compliant with company policies and procedures.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Planned marketing initiatives and leveraged referral networks to promote business development.
Monitored trends in social media, industry, and competitive landscape to create new material.
Devised processes to boost long-term business success and increase profit levels.
Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.

Sales Manager

Wepay Insurance Company

03.2011 - 12.2015

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Met with clients, delivering presentations, and educating on various insurance products and service features and offerings.
Evaluated performance against goals and implemented appropriate development plans.
Identified, hired and trained highly-qualified sales staff by teaching best practices, procedures, and sales strategies.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Summary

Overview

Work History

Director of Sales and Business Development

Head of Operation, Sales and Marketing

Sales Manager

Education

Bachelor of Arts - Mathematics And Economics

Skills

Certification

Work Availability

Timeline

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