Joanne Robillard
Flesherton,Canada
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
South East Grey Community Health Centre
Markdale, Canada
10.2024 - Current
- Experience in using PS Suite EMR
- Schedule client, specialist and diagnostic testing appointments and fax all necessary paperwork for both primary care and allied health staff as directed.
- Work well under pressure with high attention to detail and be able to multi-task.
- Prepare, maintain, update, retrieve, track and file charts manually and electronically.
- Track referral and consultation letters as directed.
- Maintain appointment scheduling template and an up-to-date resource and referral directory.
- Complete and maintain tasks and messages as directed by doctors, NP and allied staff.
- Maintain and update PS back end information.
- Ensure data quality/entry standards are met.
- Schedule OTN consultations as required.
- Work with a positive attitude towards the client to maintain customer service excellence.
- Recognize problems, take action and suggest improvements for accomplishing tasks.
Part Time Registration Clerk
South Grey Bruce Health Centre
Walkerton, Canada
08.2020 - 10.2024
- Part of the Joint Health and Safety committee
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Receive payments and record receipts for services.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Analyze data to determine answers to questions from customers or members of the public.
- Collect, sort, distribute, and prepare mail, messages.
Customer Specialist
Easthill Volkswagen
Walkerton, Canada
12.2023 - 04.2024
- Answer phone that comes through at reception
- Check phone for messages
- Take service and parts payments
- Balance Cash daily
- Organize Dealer Trades
- Filing as required
- Assist in the planning of Dealership Events
- Enact Covid-19 protocols
- Clean coffee area, stock up coffee and supplies as needed
- Take care of mail (incoming and outgoing)
- Complete PO's for Gas Dispensing
- Assist with Social Media Postings
- Ordering Office Supplies
- Backing up UpAuto Customer Experience Specialists during breaks Lunches and times of absence when required.
- Preparing Envelopes for Couriers
- Stocking in Vehicles
- Assist with drivers pay
- Assist with licensing
- Any other duties as required by the Regional Group Controller
- Any other duties as required by Management
Administrative Assistant Education Department
UNIFOR
Port Elgin, Canada
04.2022 - 12.2023
- Organize Local course that will be provided throughout the year
- Organize teaching manuals
- Work with the discussion leaders, and add new literature to the courses
- Perform administrative functions in a punctual, professional manner;
- Provide accurate information and exemplary customer service and public relations to members, staff and guests while working on reception or taking telephone calls;
- Manage emails, phone calls and faxes from various levels of Unifor staff, local unions, members and the public who use our facilities;
- Provide support and coordinate information on matters relating to facility availability, check-in and check-out processes as well as assisting the office on other requirements from time to time;
- Responsible for cash and cheque handling during check-in/check-out and tuck shop sales;
- Maintaining database relating to registrations through set up, data entry and reporting;
- Coordinate information with Directors, coworkers, accounting, and other Centre Staff (housekeeping, kitchen and conference services, etc.);
- Follow an organized filing/document management process for electronic and paper documents.
- Arrange travel plans for members (book flights, rental car, rental buses, hotels, etc.)
- Process weekly payroll for members attending the course throughout the week.
Cleaner/Janitor
05.2012 - 01.2023
- Provide complete janitorial services on occasion by dusting, mopping, sweeping and vacuuming
- Collect and dispose of waste
- Clean common areas, entrances, stairwells and restrooms
Health Care Aide - Alzheimer Ward
John Joseph Place
Owen Sound, Canada
04.2021 - 04.2022
- Helping the patients with day to day activities ie: meals, personal hygiene
- Helping making beds in the morning, and laundry when needed
- Interact with the patients, listen and comfort them as they needed during emotional changes either happy to angry to sad.
- Complete charts throughout the day, monitoring the patients health and behaviors
- Update head nurse for any changes in behavior or wounds that need attention
Bilingual Customer Service Representative
Dentsply Sirona
Remote, Canada
02.2017 - 04.2021
- Operate phones, forward calls, providing information
- Answer emails, questions about parts, pricing
- Create RMA for defective/stock returns
- Data Entry
- File and maintain records
- Hear and resolve complaints from customers
- Process promotion rebates and credits for dealers and clients
Central Registry Clerk
Kirkland Lake & District Hospital
Kirkland Lake, Canada
01.2012 - 09.2016
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Receive payments and record receipts for services.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Analyze data to determine answers to questions from customers or members of the public.
- Collect, sort, distribute, and prepare mail, messages.
Home Support Worker
Timiskaming Home Support
Kirkland Lake, Canada
04.2014 - 06.2016
- Weekly scheduled visits with clients
- Run errands for my clients (Groceries, Medication, Dr. Appointments)
- Weekly cleaning day, which included vacuuming, dishes, mopping, dusting and laundry.
Security Guard
G4S Secure Solutions (Canada) Ltd.
Timmins, Canada
02.2010 - 04.2013
- Secured premises either at a mine or a construction job site.
- Scale house for ore truck drivers
- First aid responder while on shift
- Hourly monitoring and documentation
Education
AEC / DEP or Skilled Trade Certificate - Accounting
Stratford Institutes
Stratford07.2016
Customer Service Course -
Northern College
Kirkland Lake, ON, CA12.2014
High School Diploma -
Ecole Secondaire L'Alliance
Iroquois Falls, ON, CA12.2009
Skills
- Organizational Development
- Accounts Payable
- Databases
- Computer Operation
- Microsoft Word
- Bilingual
- Multi-line Phone Systems
- Accounting
- Microsoft Office
- Data Entry
- Accounts Receivable
- Order Entry
- Microsoft Excel
- Customer Service
- Troubleshooting
Certification
- WHMIS, 06/01/24, Present
- Occupational Health and Safety, 06/01/24, Present
- First Aid & CPR Level C, 04/01/24, Present
- Drivers License G
Additional Information
Responsible, Team player, Hard worker, diligent and honest, Creative problem solving
Languages
- French, Advanced
- English, Advanced
Timeline
Medical Office Administrator
South East Grey Community Health Centre
10.2024 - Current
Customer Specialist
Easthill Volkswagen
12.2023 - 04.2024
Administrative Assistant Education Department
UNIFOR
04.2022 - 12.2023
Health Care Aide - Alzheimer Ward
John Joseph Place
04.2021 - 04.2022
Part Time Registration Clerk
South Grey Bruce Health Centre
08.2020 - 10.2024
Bilingual Customer Service Representative
Dentsply Sirona
02.2017 - 04.2021
Home Support Worker
Timiskaming Home Support
04.2014 - 06.2016
Cleaner/Janitor
05.2012 - 01.2023
Central Registry Clerk
Kirkland Lake & District Hospital
01.2012 - 09.2016
Security Guard
G4S Secure Solutions (Canada) Ltd.
02.2010 - 04.2013
AEC / DEP or Skilled Trade Certificate - Accounting
Stratford Institutes
Customer Service Course -
Northern College
High School Diploma -
Ecole Secondaire L'Alliance