Jillian Brown
Mazerolle Settlement,NB
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
5
5
years of professional experience
Work History
Medical Office Administrator
MedSleep
08.2023 - Current
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Enhanced patient compliance by providing thorough CPAP education and support, and help resolve technical issues with the machine.
Assistant Manager
Pseudio
02.2023 - 08.2023
- Communicated with guests to address questions, concerns, and needs and provide quality customer service.
- Monitored sales performance to identify potential areas for improvement.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Led and directed team members on effective methods, operations and procedures
- Implemented and developed operational standards, policies and procedures
Merch Lead
American Eagle Outfitters, Inc
10.2020 - 02.2023
- Monitored and replenished display inventory and restructured according to available stock.
- Built product displays to attract attention to sale and promotional items.
- Solved problems and resolved conflicts for team members and customers,
- Planned store layouts and/or designed displays
- Delegated tasks to team members according to project requirements and employee strengths .
- Mentored and coached team members to ensure successful performance.
Physiotherapist Aide/Office Administrator
CBI Health
09.2019 - 01.2021
- Transported patients to and from treatment areas, using wheelchairs or providing standing support.
- Cleaned and organized work area and disinfected equipment after treatment.
- Performed clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms.
- Secured patients into or onto therapy equipment.
- Scheduled patient appointments with physical therapists and coordinate therapists' schedules
Education
Civil Engineering Technology - Architectural
New Brunswick Community College
Moncton, NB06-2015
High School Diploma -
Harvey High School
Harvey Station, NB06-2011
Skills
- Training Development
- Good Communication Skills
- Strong Client Relations
- Energetic Work Attitude
- Excellent Organizational Skills
- Adaptability and Flexibility
- Time Management
- Problem Solving Skills
Timeline
Medical Office Administrator
MedSleep
08.2023 - Current
Assistant Manager
Pseudio
02.2023 - 08.2023
Merch Lead
American Eagle Outfitters, Inc
10.2020 - 02.2023
Physiotherapist Aide/Office Administrator
CBI Health
09.2019 - 01.2021
Civil Engineering Technology - Architectural
New Brunswick Community College
High School Diploma -
Harvey High School
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