Joanne M. Dubois
Winnipeg,Canada
Summary
Dynamic professional with a proven track record at Shaw Cable Systems, excelling in technical troubleshooting and customer relationship management. Adept at coordinating projects and ensuring service continuity, I leverage strong problem-solving skills and a positive attitude to enhance team performance and drive successful outcomes.
Overview
17
17
years of professional experience
Work History
Technical Service Delivery - Field Support
Shaw Cable Systems
, Canada
10.2005 - 05.2018
- Coordinated troubleshooting efforts with field technicians via email and phone to resolve serious cable service issues promptly.
- Supported daily operations of Service Delivery Team by assisting field technicians with customer service and equipment activation for successful installations.
- Tracked and managed phone, Internet, and cable work orders during technical outages to maintain service continuity.
Administration Department
Shaw Cable Systems
, Canada
10.2001 - 10.2005
- Posted outstanding work orders, including billing queries, credits, and packaging updates for customer account promotions.
- Oversaw payroll for contracted installers, coordinating payment collections and daily deposits to customer accounts.
- Processed invoices for accounts receivable for Winnipeg branch, ensuring accuracy for corporate office payments in Calgary.
- Handled administrative tasks including credit rejections, refund checks, and payment trace inquiries to maintain financial accuracy.
Distribution Supervisor
Kleysen Transport Ltd.
Winnipeg, Canada
- Coordinated mail distribution and managed multiple couriers to ensure timely delivery to branch offices and other locations.
- In a fast paced environment - responsible for all printing development/distribution for training manuals, company meetings, booklets, or mass printing.
- Oversaw inventory of office supplies to maintain consistent availability for staff operations.
- Compiled departmental budgeting data to support financial planning and resource allocation.
Assistant Secretary
Kleysen Transport Ltd.
Winnipeg, Canada
- Supported Secretary, President, and Vice President with overflow tasks, ensuring efficient workflow at Kleysen Transport.
- Coordinated meetings, travel, hotel, and banquet arrangements for VP and managers, facilitating seamless operations across Canada and the United States.
- Assisted in preparing meeting agendas and distributing materials to participants.
- Coordinated travel arrangements and itineraries for team members and executives.
- Maintained accurate records of correspondence and documentation for the department.
Individual life Claims
Great West Life Assurance Company Inc.
Winnipeg, Canada
- Prepared individual death benefit claims for Adjustor review and settlement.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist
Canada Trust / Toronto Dominion
Winnipeg, Canada
- Answered phone and connected customers to appropriate agents for assistance.
- Greeted customers and notified agents of client arrivals to ensure timely service.
- Greeted clients and visitors warmly, creating a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments efficiently, coordinating with staff and clients.
Education
Grade 12 -
Kelvin High School
Skills
- Equipment activation and service continuity
- Technical troubleshooting
- Customer relationship management
- Positive attitude
- Problem solving
- Team collaboration
- Flexibility and adaptability
- Active listening
- Relationship building
- Task prioritization
- Time management
- Work order management
- Attention to detail
- Customer relations
- Remote office availability
References
- John Simpson, TSD Manager - Shaw Cable Systems, 204-296-9674
- Dustin Welsh, Supervisor TSD - Shaw Cable Systems, 204-962-3690
- Rod Spence, Installation Technician - Shaw Cable Systems, 204-881-7204
Timeline
Technical Service Delivery - Field Support
Shaw Cable Systems
10.2005 - 05.2018
Administration Department
Shaw Cable Systems
10.2001 - 10.2005
Distribution Supervisor
Kleysen Transport Ltd.
Assistant Secretary
Kleysen Transport Ltd.
Individual life Claims
Great West Life Assurance Company Inc.
Receptionist
Canada Trust / Toronto Dominion
Grade 12 -
Kelvin High School