Brett Baraquil
Sacramento,CA
Summary
An experienced Field Service Engineer with extensive knowledge of hardware, software, and machines. With strong interpersonal and customer service skills, Able to quickly assimilate into a team or work with clients. Flexible and results oriented, adapts well to new equipment and customer needs.
Overview
20
20
years of professional experience
Work History
Field Service Engineer/Technical Support
Advancing Eyecare
01.2019 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Mechanical service and preventative maintenance
- Calibration and adjustment
- Installing and configuring hardware, software, and network products
- Customer operational training of Nidek
- Maintain personal inventory and tools
- Resolve customer service issues and inquiries
- Resolve customer technical issues
- Create and track customer issues and orders
- Create and revise customer service references and resources
- Utilize Great Plains, SalesForce CRM, Microsoft 360 Suite, Google Workspace, Team Viewer, Mitel Phone, and NUSO.
Premises Technician
AT&T
03.2016 - 10.2018
- Operation, troubleshooting, and installation of AT&T equipment in residential and commercial environments
- Installing and configuring hardware, software, and network products
- Customer operational training of equipment
- Maintain personal inventory and tools
- Resolve customer service issues and inquiries
- Resolve customer technical issues
- Create and track customer issues and orders
- Utilize telecom tools, networking tools, power-tools, hand tools, safety equipment and ladders up to 40'.
- Maintained a 100% customer service score for over a year
QA Software Engineer
Virtana
10.2014 - 10.2015
- Design, develop, and execute manual and automated tests
- Collaborate in design and code reviews to enhance the automation framework
- Communicate high-quality bug reports and follow-up to bring to successful closure
- Collaborate with the development team to replicate and prioritize debugging
- Analyze and triage test results with timely reporting of quality metrics
- Operation, troubleshooting, and installation of fiber network equipment
- Installing and configuring hardware, software, and network products
- Utilized Selenium, Python, Scripting, Virtualization, VMware, NetApp, Cisco, and Brocade.
- Responsible for testing several aspects of the product including Hardware, Software, User Interface, and Licensing.
- Manually executed over 1000 tests per test cycle.
Store Manager
Walgreens
08.2004 - 08.2014
- Build rapport with customers and patients
- Cultivate a culture of excellent customer service
- Analyze customer service trends and customer feedback to improve service metrics
- Supervise the day to day operation of the store and team efficacy
- Manage several merchandising projects concurrently
- Administer lost prevention programs and systems
- Observe inventory trends and processes to effectively manage inventory levels
- Maintain the stability and reputation of the store by complying with legal requirements
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Collaborate with the Pharmacy Manager to enhance patient experience
- Implement development plans for store and pharmacy employees to manage performance
- Hire, recruit, retain, and train team members
- Leverage team strengths to overcome challenges
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies
- Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Contribute to team effort by accomplishing related results as needed
- Practice interpersonal skills conducive to open dialogue between management and team members
- Facilitate team member discussions around key operational and engagement metrics
- Utilized AS400, Intercom Plus RX Software, Robotic Dispensary, POS, Surveillance, Security Measures, and Photo Finishing Equipment.
Education
A+ Certification -
CompTIA
Downers Grove, IL 11.2018
High School Diploma -
Santa Clara High School
Santa Clara, CA09.1997
Skills
- Microsoft and Apple Operating Systems
- Network Topology
- Remote Support
- Troubleshooting Methodology
- Effective Verbal and Writing Skills
- Customer Service
- Time Management
- Equipment Installation and Repair
- Equipment Calibration and Testing
- Preventive Maintenance
- Technical Support
- Hardware Installation
- Software Installation
- Knowledge Base Maintenance
Timeline
Field Service Engineer/Technical Support
Advancing Eyecare
01.2019 - Current
Premises Technician
AT&T
03.2016 - 10.2018
QA Software Engineer
Virtana
10.2014 - 10.2015
Store Manager
Walgreens
08.2004 - 08.2014
A+ Certification -
CompTIA
High School Diploma -
Santa Clara High School
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