Joanne Leger
Irishtown,NB
Summary
Customer-focused and compliance-driven professional with extensive experience in team management, client relations, and operational excellence. Skilled in Workforce Management, Excel, Workday, and Jira. Passionate about health and wellness, with hands-on experience in holistic nutrition and natural health products. Recognized for delivering exceptional client experiences and leading high-performing teams.
Overview
20
20
years of professional experience
Work History
Team Manager, Easy Line Contact Center
TD Bank
07.2019 - Current
- Lead and coach a high-performing contact-center team to deliver exceptional client experiences.
- Ensure compliance with operational and regulatory standards.
- Monitor team performance using Workforce Management tools, Jira, and Excel.
- Drive continuous improvement initiatives to enhance service efficiency.
- Achievement: League of Legends Customer Service Winner (2022–2025).
Team Manager, Easy Line Off-Premises Remote Agent Support
TD Bank
01.2022 - 01.2024
- Supported remote teams, optimizing workflows and maintaining compliance standards.
- Coordinated scheduling, performance tracking, and reporting through Workforce Management systems.
- Provided coaching and mentorship to enhance remote-agent engagement and productivity.
Part-Time Consultant
Simply for Life
01.2023 - Current
- Advise clients on holistic supplements and natural health products.
- Collaborate with naturopathic practitioners to support wellness goals.
- Build client relationships through personalized consultations and education.
Store Manager
Laura Canada
06.2010 - 07.2019
- Managed daily operations ensuring excellence in customer service and compliance.
- Developed and coached staff to achieve sales and service targets.
- Organized in-store events and executed marketing campaigns to drive engagement.
Regional Sales Manager
Nygard International
06.2006 - 06.2010
- Oversaw six retail stores across Atlantic Canada, including three department-store locations.
- Directed staff development, sales strategy, and visual-merchandising initiatives.
- Promoted from Store Manager to Regional Sales Manager for performance and leadership.
Store Manager
Nygard International
12.2005 - 06.2006
- Managed daily operations, including inventory, merchandising, marketing, and loss prevention.
- Coached team members to improve customer service and sales performance.
Skills
- Customer Service Excellence & Client Retention
- Team Leadership & Coaching
- Compliance & Regulatory Standards
- Excel, Workday, Jira, Workforce Management Systems
- Holistic Health & Nutrition Consulting
- Event Planning & Marketing Initiatives
Accomplishments
- League of Legends Customer Service Winner – TD Bank (2022–2025)
- Event Planner of the Year – Pink Cow Award, Nygard International
- Masters Overall Winner – Bodybuilding Bikini Division (2022, 2023, 2025)
Timeline
Part-Time Consultant
Simply for Life
01.2023 - Current
Team Manager, Easy Line Off-Premises Remote Agent Support
TD Bank
01.2022 - 01.2024
Team Manager, Easy Line Contact Center
TD Bank
07.2019 - Current
Store Manager
Laura Canada
06.2010 - 07.2019
Regional Sales Manager
Nygard International
06.2006 - 06.2010
Store Manager
Nygard International
12.2005 - 06.2006