Joanne Adams
Sacramento
Summary
Dynamic customer service and management professional with a proven track record of enhancing customer relationships, driving sales growth, and improving overall customer experiences. Expertise in delivering measurable results through strategic initiatives and a commitment to excellence. Prepared to embrace a leadership or supervisory role that leverages extensive experience to contribute to a high-performing team and support ongoing organizational growth. Strong passion for exceptional service and fostering positive team dynamics aligns seamlessly with the goals of a forward-thinking organization.
Overview
21
21
years of professional experience
Work History
Owner
Philo Villas Properties
01.2021 - 09.2025
- Founded and operated a multi-property vacation rental company managing 15+ properties.
- Generated nearly $1M in annual revenue through pricing strategy, marketing, and service differentiation.
- Built and maintained long-term relationships with property owners, vendors, and high-value clients.
- Led daily operations including scheduling, issue resolution, vendor coordination, and customer communication.
- Successfully exited the business prior to relocation to the continental U.S.
Mixologist
St. Thomas Yacht Club & The Pelican Shop
01.2020 - 11.2025
- Elevated guest experience by delivering top-tier cocktail service.
- Provided expert cocktail and cigar knowledge, resulting in recognition as the most requested bartender by 10+ regular clients and a 15% higher tip average.
Owner & Hairstylist
Hair by Joanne
01.2005 - 01.2017
- Owned and operated a private studio salon serving 100+ recurring clients.
- Drove consistent revenue through client retention, referrals, and product recommendations.
- Managed scheduling, inventory, retail sales, and bookkeeping.
- Maintained compliance with licensing, sanitation, and operational standards.
Education
Sacramento City College
Skills
- Account Management
- Customer Retention
- Team Leadership
- Revenue Growth
- Operations Management
- Conflict Resolution
- Compliance Mindset
- CRM & Scheduling Systems
- Vendor & Client Negotiation
- Customer service
- Problem-solving
- Microsoft outlook and word
Timeline
Owner
Philo Villas Properties
01.2021 - 09.2025
Mixologist
St. Thomas Yacht Club & The Pelican Shop
01.2020 - 11.2025
Owner & Hairstylist
Hair by Joanne
01.2005 - 01.2017
Sacramento City College