Joanna Valadez
Los Angeles
Summary
Proactive professional with extensive experience in customer service and a strong ability to adapt to new challenges. Demonstrated success in problem-solving and building effective relationships with clients and team members. Skilled in task completion and team collaboration contributing to organizational success.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
Airport Terminal Management
Los Angeles
11.2024 - Current
- Assisted passengers with mobility challenges in navigating the airport promptly while following safety precautions
- Collaborated with airline staff to coordinate passenger services effectively
- Provided excellent customer service while addressing passenger inquiries and concerns
Certified Nursing Assistant
Greenfield Care Center
South Gate
10.2023 - 10.2025
- Assisted patients with daily living activities and other patient needs
- Monitored vital signs and reported changes to nursing staff
- Documented patient information accurately in electronic health records
- Ensured compliance with safety and infection control protocols
- Responded quickly to emergency situations involving sudden illness or injury
Education
Certificate - Certified Nursing Assistant
Prestige Career College
Huntington Park, CA09-2023
High School Diploma -
Cindy And Bill Simon Technology Academy High
Los Angeles, CA06-2022
Skills
- Customer service and support
- Emergency response coordination
- Team collaboration
- Problem solving strategies
- Adaptability and flexibility
- Effective communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Elementary
Timeline
Wheelchair Agent
Airport Terminal Management
11.2024 - Current
Certified Nursing Assistant
Greenfield Care Center
10.2023 - 10.2025
Certificate - Certified Nursing Assistant
Prestige Career College
High School Diploma -
Cindy And Bill Simon Technology Academy High