Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline

Joanna Mielczarska

Calgary,AB

Summary

Hardworking, results driven, highly motivated professional, who can combined knowledge and skills to enhance business performance. Detail-oriented, honest and reliable worker, ready to achieve crucial company's goals. Operates well in both- individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes. Resourceful and focused on results with a passion for growth and efficiency to meet company needs. Teachable and flexible, open for new professional challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE SPECIALIST

Flawless Jewellers
Calgary, AB
01.2020 - 02.2022
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries or complaints- successfully resolving occurring problems and customer's issues
  • Developed strong customer relationships and loyalty through effective communication
  • Collaborated closely with other departments such as sales and technical support teams to provide superior customer service experience
  • Performed administrative duties such as data entry, order processing, billing inquiries, reports and account maintenance
  • Presented knowledge of current products, services, procedures, promotions and pricing
  • Actively participated in team meetings offering suggestions for improving operational efficiencies
  • Processed orders, returns, and exchanges in an accurate and efficient manner.

ASSISTANT CUSTOMER SERVICE MANAGER

Exotic Granit and Marble Designs
Calgary, AB
06.2019 - 12.2021
  • Adapted quickly when faced with changing requirements or challenges within the organization
  • Gave feedback to supervisors regarding employee performance to help improve their work and efficiency
  • Analyzed customer feedback data to identify trends and opportunities on the current market
  • Recognized potential problems before they occurred by proactively monitoring the work environment
  • Liaised between customers and management to resolve problems or clients concerns
  • Assisted in developing policies and procedures related to customer service operations
  • Collaborated with marketing teams in developing promotional campaigns targeting potential customers.

Administrative Assistant

Dart Pol s.c Event Company
Pszczyna, Malopolska
01.2015 - 05.2020
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials..
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Education

BACHELOR OF SCIENCE (B.S IN POLITICAL SCIENCE/ INTERNATIONAL -

Oswiecim State School of Higher Vocational Education
06.2008

Skills

  • Quality Control
  • Documentation and Reporting
  • Relationship Building
  • Company Product Knowledge
  • Customer Service and Assistance
  • Schedule Coordination
  • Research Abilities
  • Conflict Mediation
  • Performance Improvement
  • Workflow Optimization

Certification

  • Bachelor Degree
  • High School Diploma
  • Drive License (own vehicle)
  • Proserve Certificate

Languages

  • Polish, Native
  • English, Advanced

Accomplishments

My big accomplishment was that, after 3 years of work as an Administrative Assistant in Dart Pol s.c Poland company, I became a professional recruiter and HR worker.

References

References available upon request.

Timeline

CUSTOMER SERVICE SPECIALIST - Flawless Jewellers
01.2020 - 02.2022
ASSISTANT CUSTOMER SERVICE MANAGER - Exotic Granit and Marble Designs
06.2019 - 12.2021
Administrative Assistant - Dart Pol s.c Event Company
01.2015 - 05.2020
Oswiecim State School of Higher Vocational Education - BACHELOR OF SCIENCE (B.S IN POLITICAL SCIENCE/ INTERNATIONAL,

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Joanna Mielczarska