Radhey Sonara
Waterloo,ON
Summary
- Experienced in senior-level operations, production, and distribution. Promotes a wide range of experience in planning and leading operations in the manufacturing environment. Well-versed in contributing to company growth by implementing continuous process improvement, production optimization, and high-performance team development. Experienced with union labor and contract negotiations.
- a growth-oriented professional with 3+ years of experience seamlessly navigating through a series of demanding roles. Adept at amplifying brand visibility, increasing market penetration, and achieving sales objectives by facilitating the execution of high-impact marketing campaigns and strategic sales initiatives. Skilled in creating compelling value propositions by combining market trends and consumer insights as well as capitalizing on emerging opportunities and market shifts to drive revenue growth.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Home Service Solutions
Waterloo, ON
11.2023 - Current
- Responding to Customer Inquiries: Handling customer queries through various channels such as phone, email, or chat
- Providing accurate, valid, and complete information using the right methods and tools
- Problem Solving: Identifying customer needs, clarifying information, researching issues, and providing solutions or alternatives
- Product/Service Knowledge: Staying informed about the products and services offered by the company
- Record Keeping: Keeping records of customer interactions, transactions, comments, and complaints
- Feedback Handling: Managing and processing customer feedback to improve service
- Collaboration with Teams: Collaborating with internal teams for customer issue resolution
- Complaint Resolution: Addressing and resolving customer complaints in a timely and empathetic manner
- Continuous Improvement: continuously looking for ways to improve the customer experience.
Inside Sales Representative
The RPM Groups
Cambridge, ON
09.2023 - 11.2023
- Customer Engagement: Build and maintain customer relationships through regular followups and communication
- Lead Generation: Identify, qualify, and generate new leads using various methods such as cold calls, emails, and social media platforms
- Sales Presentations: Develop and deliver persuasive sales presentations to potential clients to meet or exceed sales targets
- Account Management: Manage a portfolio of customer accounts, ensuring high levels of customer satisfaction and retention
- CRM Management: Utilise Customer Relationship Management software to track customer interactions, set follow-up reminders, and analyse sales metrics
- Product Expertise: Maintain up-to-date knowledge on products and services to provide informed recommendations and solutions to customers
- Contract Negotiation: Work with customers to negotiate terms and conditions of sales agreements
- Cross-Selling/Up-Selling: Recognise opportunities to sell additional products or services to existing clients
- Sales Forecasting: Analyse sales trends and forecast future sales, providing reports to management
- Team Collaboration: Collaborate with marketing, support, and other sales teams to improve customer satisfaction and meet organisational goals
- Data Analysis: Interpret and analyse sales data to identify opportunities for improvement or market trends that could impact the business
- Objection Handling: Address and resolve any objections or queries raised by the client during the sales process
Sales & Marketing Executive
AGM Advantage
Kitchener/Waterloo, ON
06.2023 - 09.2023
- Fostered a synergistic relationship between sales efforts and revenue outcomes to drive business growth and maximize profitability, achieving sales targets of $2000+per week and increasing revenue generation by 15%
- Achieved consistent sales growth and exceeded revenue goals by utilizing consultative selling techniques and employing a customer-centric approach, resulting in business development
- Facilitated development of sales strategies and marketing plans by collaborating with sales department and marketing team, increasing lead generation by 20% and sales conversion by 10%
- Enhanced market presence and elevated brand perception by developing strategic campaigns and integrating marketing expertise into sales strategies, increasing market share by 17%
- Maintained open communication channels with 2+ managers and cross-functional teams to ensure alignment of sales plans and marketing initiatives with company objectives.
Plant Manager
Vura Bau Cheme LLP (Construction Chemical)
Ahmedabad, Gujarat
05.2022 - 03.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained quality control standards for all manufactured goods.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Collaborated with engineering teams on design modifications that would improve manufacturability.
- Analyzed product specifications to determine appropriate methods of fabrication or assembly.
- Supported departments in successfully utilizing available labor, materials, and equipment resources for production.
- Developed and implemented production schedules to ensure efficient use of resources and timely delivery of products.
- Promoted high-quality daily production by enforcing product standards and monitoring the level of quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided work direction, resolved problems, prepared schedules and supervised operations to complete work for team of 80
- Provided top product quality control and inventory management, resulting in reduced downtime and maximized revenue.
- Created customer proposals and closed business deals.
- Directed R&D, prototype building, and production planning.
- Inspect production, quality control, and maintenance reports to detect and address production problems.
- Implemented lean manufacturing principles such as 5S and Kaizen events to optimize workflows.
- Collaborated with engineering staff to develop new products or modify existing designs.
Manufacturing Engineer
Navkar Metal Corporation
Ahmedabad, Gujarat
02.2021 - 03.2022
- I oversaw department operations with proactive supervision and managed a team of 80+ team members using strong leadership abilities, ensuring effective workload management and resource distribution
- Facilitated a well-structured work environment through effective staff scheduling, goal setting, task prioritization, performance management, workflow optimization, and strategic planning
- Minimized operational disruptions by meeting raw material needs and maintaining optimal equipment conditions, contributing to efficient production operations
- Production Oversight: Ensure efficient production operations, including monitoring daily operations and troubleshooting production issues
- Implement process improvements to enhance productivity, manufacturing and quality
- Quality Control: Maintain high standards of manufacturing and utilities, conduct regular inspections, and adhere to industry regulations and company policies
- Supply Chain Management: Oversee the supply chain processes, including procurement of raw materials, inventory management, and coordination with suppliers
- Ensure timely availability of materials to meet production schedules
- Equipment Maintenance: Ensure regular maintenance and efficient operation of machinery and equipment
- Implement preventive maintenance schedules to reduce downtime
- Safety and Compliance: Enforce safety protocols to prevent accidents and ensure a safe working environment
- Stay updated and ensure compliance with relevant industry regulations and environmental laws.
- Monitored progress towards meeting project deadlines while staying within budget limits.
- Created detailed reports outlining current performance levels as well as future goals.
- Drafted budgets for various plant engineering initiatives based on projected needs.
Education
Master of Science - Quality Assurance - Manufacturing And Management
Conestoga College
01.2024
Bachelor's degree in Mechanical in engineering -
SSSUTMS
01.2020
Skills
- Sales Growth Planning
- Process Improvement
- SMED
- Quality Control
- Statistical Process Control
- Manufacturing Processes
- 5S Methodology
- Business Development
- Marketing Campaign Management
- Staff Supervision
- Project Management
- Market Research
- Sales Trend Analysis
- Branding
- Research and Development
- Agile
- Six Sigma
- Account Management
- Inside Sales
- B2B Sales
- Outside Sales
- Cold Calling
- Customer Relationship Management
- Business Analysis
- Salesforce
- Upselling
- CRM Software
- Relationship Management
- Supply Chain
- Quality Assurance
- HTML5
- Microsoft SQL Server
- Pricing
- REST
Timeline
Customer Service Specialist
Home Service Solutions
11.2023 - Current
Inside Sales Representative
The RPM Groups
09.2023 - 11.2023
Sales & Marketing Executive
AGM Advantage
06.2023 - 09.2023
Plant Manager
Vura Bau Cheme LLP (Construction Chemical)
05.2022 - 03.2023
Manufacturing Engineer
Navkar Metal Corporation
02.2021 - 03.2022
Master of Science - Quality Assurance - Manufacturing And Management
Conestoga College
Bachelor's degree in Mechanical in engineering -
SSSUTMS
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