Joanna Frazier
Bakersfield
Summary
Looking to obtain a career where I can efficiently use my skills and knowledge obtained throughout my years in the workforce.
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
21
21
years of professional experience
Work History
Customer Service Associate
Walgreens
12.2021 - Current
- Provide excellent customer service, cashier, problem solving, answer incoming calls, order supplies/photo department, prioritize photo orders/customer needs
- Uphold customer values, training new employees
Front Line Clerk
Sams Club
11.2019 - 12.2021
- Provided excellent customer service, cashier, composed to memberships, answered incoming calls, transferred calls, assisted in returns
Appointment Coordinator
Jim Burke Ford Lincoln
06.2018 - 03.2019
- Provided excellent customer service, answered incoming calls, transferred calls as needed, scheduled service appointments, composed daily reports, reviewed technician, and service advisors' schedules for accuracy, confirmation and follow-up calling
Supervisor
Smart & Final
06.2004 - 05.2017
- Opening and closing of store, ordering of merchandise, receiving, overseeing outside departments, scheduling, training of new employees, cashier, customer service, & assisted manager in overall store management duties
Education
Accounting Certificate - Accounting
Technology Development Center
09.2000
Retail Management -
Cerritos College
09.2012
Skills
- Microsoft Office (Word, Excel, Outlook)
- Great customer service
- Ability to manage staff & store
- QuickBooks
- 45 WPM
- Problem resolution
- Customer complaint resolution
- Customer relationship management (CRM)
- Refunds and exchanges
- Staff education and training
- Understanding customer needs
- Team collaboration
Timeline
Customer Service Associate
Walgreens
12.2021 - Current
Front Line Clerk
Sams Club
11.2019 - 12.2021
Appointment Coordinator
Jim Burke Ford Lincoln
06.2018 - 03.2019
Supervisor
Smart & Final
06.2004 - 05.2017
Retail Management -
Cerritos College
Accounting Certificate - Accounting
Technology Development Center
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