JoAnn Escalera
Fontana
Summary
Results-oriented Sales and Office Administration Professional with over 10+ years of experience in customer service, logistics, and account management. Expertise in cultivating customer relationships, generating new business, and streamlining operations. Proficient in remote communication, data entry, and coordinating shipments. Seeking a Sales Administrative or Remote position to drive success and enhance company growth.
Overview
15
15
years of professional experience
Work History
Inside /Outside Sales Representative
Builders Fence Company
Sun Valley
02.2024 - 12.2025
- Maintained and strengthened relationships with existing customers
- Generated new business by opening new customer accounts and cold calling
- Prepared accurate quotes and processed data entry for timely order fulfillment
- Coordinated shipments, managing ocean freight logistics to ensure timely delivery
- Collected payments and followed up on outstanding accounts
- Collaborated with team members to enhance sales performance and boost customer satisfaction
Sales Manager
AMEC Industry
Ontario
10.2012 - 01.2024
- Lead sales team to consistent year over year growth
- Developed targeted sales strategies through email campaigns and cold outreach
- Streamlined order processing to enhance shipping and invoicing accuracy
- Cultivated long-term client relationships, increasing repeat business
- Analyzed internal processes to identify areas for improvement.
Inside sales /Logistics Shipping Coordinator
AMEC Industry
Ontario
10.2010 - 09.2012
- Processed orders to streamline distribution operations
- Set up freight carrier account accounts, and resolved shipping issues
- LTL freight and created bills of leading
- Addressed customer inquiries and resolved issues promptly.
Education
High School Diploma -
Etiwanda High School
Etiwanda, Ca06-2002
Skills
- Inside and outside sales
- relationship management
- Lead generation and cold calling
- Data entry, and order processing
- Quotes, invoicing, and payment collection
- Shipping and logistics LTL Ocean freight BOL
- Team collaboration, and leadership
- email and remote communication
Additional Stregnths
- Strong communication and problem-solving skills
- Highly organized and detail oriented
- Self motivated with the ability to work independently
Timeline
Inside /Outside Sales Representative
Builders Fence Company
02.2024 - 12.2025
Sales Manager
AMEC Industry
10.2012 - 01.2024
Inside sales /Logistics Shipping Coordinator
AMEC Industry
10.2010 - 09.2012
High School Diploma -
Etiwanda High School