Jack Hudgins
Hamilton,ON
Summary
Looking for a opportunity to settle in to a solid working environment,
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
35
35
years of professional experience
Work History
Sales Representative/Inside Sales/Tools&Equip
NAPA Auto Parts - Genuine Parts
07.2022 - Current
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Contributed to event marketing, sales and brand promotion.
- Consulted with businesses to supply accurate product and service information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Store Manager
APC Automotive
08.2020 - 06.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Counter Salesperson/Manager of Operations
Barton Auto Parts
01.2001 - 06.2019
- Managing day to day operations including opening and closing of the stores, scheduling staff, organizing special pickups for clients, managing all required needs for company fleet vehicles
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Documented orders in computer system with general conditions and special customer requirements.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Informed customers about important policies and conditions on sales.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
Master Installer
desi’s aluminum
01.1990 - 01.2001
- Measuring and installation of exterior products, windows, doors, custom bent capping
- This would also include pricing and explaining to the client their best possible choices for both their home and budget
Education
Graduated grade 12 -
Scott Park Secondary School
Hamilton, ONSkills
- Delivery driving
- Warehouse management
- Chassis and suspension
- Air conditioning
- Problem solving
- Client interaction
- Parts organization
- Pipeline building
- Competitor research
- Account development
- Customer relations
- Prospecting skills
- Customer relationship building
- Contact follow-up
- Product merchandising and distribution
- Interpersonal communication ski
- Product and service sales
- Relationship management
- Product merchandising
- Product promotions
- Customer retention
- Client engagement
- Client service
- Relationship building
- Product management and pricing
- On-site product demonstrations
- Inside and outside sales
- Sales demonstration
- Post-sales support
- Customer retention abilities
Leadership Experience
Served two and half years Canadian Armed Forces, Senior Leaders Training, Ground School
References
- Randy Evoy, Permatx Rep, 416-985-6936
- Mike Rainer, Hi-Tech Automotive, 905-544-6511
Communication Skills
Was involved with many programs, including the complete transition from Barton Auto to the current store program with NAPA. Was given the task of building the current import location. Streamlined many internal processes to increase efficiencies and to become more cost effective.
Languages
English
Professional Working
Additional Information
Currently
- Planned and ran AutoTeach (2023) training program, booking the facilities, booking the clients and keeping in contact with owners and all Sales members as well as logged and billed each client
-Was responsible for Napa Xpo2023 for the Hamilton group, worked closely with sales Reps orders and followed up with clients to see that they received all their products in a timely manner
-Daily I over see 80% of the tools and equipment sold through the Hamilton area, this also incudes out of town special orders and direct dealings with outside suppliers
Timeline
Sales Representative/Inside Sales/Tools&Equip
NAPA Auto Parts - Genuine Parts
07.2022 - Current
Store Manager
APC Automotive
08.2020 - 06.2022
Counter Salesperson/Manager of Operations
Barton Auto Parts
01.2001 - 06.2019
Master Installer
desi’s aluminum
01.1990 - 01.2001
Graduated grade 12 -
Scott Park Secondary School
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