Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joan Syntetos

Toronto,ON

Summary

Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Receptionist Administrator

Nanowave Technologies
04.2023 - Current
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
  • Answered incoming calls, directing clients to individuals addressing specific needs.

Dental Receptionist

Wynford Dental
09.2020 - 01.2023
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Program Coordinator/Coaching Assistant

Calgary Gymnastics Club
05.2018 - 08.2020
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Identified risks and developed mitigation plans.
  • Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Organized and managed program development from conception through successful execution.

Provincial Gymnastics Coach/Program Coordinator

Mississauga Gymnastics Club
01.2014 - 04.2018
  • Enhanced athlete performance by implementing tailored training programs and coaching techniques.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.

Customer Service Representative

Rogers Communications
09.2011 - 12.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science - Business Administration

George Brown College
Toronto, ON
05.2000

Associate of Arts -

Seneca College of Applied Arts And Technology
North York, ON
04.1997

High School Diploma -

Moira Secondary School
Belleville, ON
06.1995

Skills

  • Microsoft Office
  • Attention to Detail
  • Phone and Email Etiquette
  • Office Management
  • Organizational Skills
  • Multitasking
  • Time management abilities
  • Task Prioritization
  • Problem-Solving
  • Excellent Communication
  • Multitasking and Organization
  • Reliability

Languages

English
Full Professional
Greek
Full Professional

Timeline

Receptionist Administrator

Nanowave Technologies
04.2023 - Current

Dental Receptionist

Wynford Dental
09.2020 - 01.2023

Program Coordinator/Coaching Assistant

Calgary Gymnastics Club
05.2018 - 08.2020

Provincial Gymnastics Coach/Program Coordinator

Mississauga Gymnastics Club
01.2014 - 04.2018

Customer Service Representative

Rogers Communications
09.2011 - 12.2013

Associate of Science - Business Administration

George Brown College

Associate of Arts -

Seneca College of Applied Arts And Technology

High School Diploma -

Moira Secondary School

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Joan Syntetos