Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

JOAN NAMUTEBI

Summary

Compassionate and dedicated social worker with 3years of experience in child welfare and community outreach. Skilled in advocacy and support for vulnerable populations, including families, children and individuals facing mental health challenges. Adept at working collaboratively with multidisciplinary teams to provide comprehensive support. Committed to promoting social justice, fostering resilience, and facilitating long-term positive outcomes for clients through compassionate and personalized care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hostel Intake Worker

West Neighborhood
09.2023 - 06.2024
  • Complete intake forms, gather relevant information and document clients' personal details, medical conditions and support requirements
  • Offer emotional support and crisis intervention, helping clients manage stress and navigate their situations effectively
  • Work closely with social workers, case managers, mental health professionals and other community agencies to coordinate services and referrals for clients
  • Participated in multidisciplinary meetings to discuss client progress and ensure a holistic approach to care
  • Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
  • Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.

Volunteer

Christie Ossington Neighborhood
08.2023 - 09.2023
  • Meal Preparation and Serving: I helped with preparing, cooking, and serving meals to shelter residents
  • Cleaning and Maintenance: I assisted in cleaning common areas, dormitories, and kitchen spaces, ensuring the shelter is safe and hygienic
  • Administrative Support: As a volunteer I helped with clerical tasks, such as data entry, answering phones and organizing files
  • Intake and Registration: I assisted with the intake process, helping to welcome new residents and register them for services

Care Giver

Golden Age Elderly Homes
11.2020 - 01.2022
  • Collaborated with healthcare professionals to implement care plans and address any emerging health concerns
  • Assisted with mobility, helped manage chronic conditions, and communicate effectively with both residents and their families
  • Created a safe and comfortable environment, ensuring the physical and emotional needs of the elderly are met
  • Administered medications, monitored health conditions, and coordinated medical appointments

Volunteer

Sanyu Babies Home
09.2019 - 12.2021
  • Assisted with feeding, diaper changes, and maintaining a clean and safe environment
  • Emotional wellbeing of the babies by offering companionship, engaging in play, and providing comfort
  • Helped with administrative tasks, and supporting the overall functioning of the facility
  • Acted as extra pair of hands, allowing the staff to focus on specialized tasks

Education

Bachelors' degree - Science of Accounting & Finance

Kyambogo University
Kampala, Uganda
09.2021

Diploma - Social Work& Administration

Management Training and Advisory Centre (MTAC)
01.2017

Skills

    Professionalism and Ethics

    Data entry proficiency

    Time Management

    Attention to Detail

    Excellent Communication

    Reliability

    Adaptability and Flexibility

    Problem-solving abilities

    Certified in CPR/AED

Certification

  • Standard First Aid and CPR Level C Training, Canadian Red Cross Society, 2023
  • Toronto Shelter Standards Training Certificate, 2023
  • Living Works Suicide Prevention Training, 2023
  • Online Naloxone Training Certificate, 2023
  • Harm Reduction Certificate, 2023

Volunteer Experience

  • Christie Ossington Neighborhood, Toronto, Ontario, 08/01/23, 09/30/23, Meal Preparation and Serving: I helped with preparing, cooking, and serving meals to shelter residents., Cleaning and Maintenance: I assisted in cleaning common areas, dormitories, and kitchen spaces, ensuring the shelter is safe and hygienic., Administrative Support: As a volunteer I helped with clerical tasks, such as data entry, answering phones and organizing files., Intake and Registration: I assisted with the intake process, helping to welcome new residents and register them for services.
  • Sanyu Babies Home Volunteer, Kampala, Uganda, 09/01/19, 12/31/21, Assisted with feeding, diaper changes, and maintaining a clean and safe environment., Emotional wellbeing of the babies by offering companionship, engaging in play, and providing comfort., Helped with administrative tasks, and supporting the overall functioning of the facility., Acted as extra pair of hands, allowing the staff to focus on specialised tasks.

Timeline

Hostel Intake Worker

West Neighborhood
09.2023 - 06.2024

Volunteer

Christie Ossington Neighborhood
08.2023 - 09.2023

Care Giver

Golden Age Elderly Homes
11.2020 - 01.2022

Volunteer

Sanyu Babies Home
09.2019 - 12.2021

Bachelors' degree - Science of Accounting & Finance

Kyambogo University

Diploma - Social Work& Administration

Management Training and Advisory Centre (MTAC)
JOAN NAMUTEBI