Joan John
Mississauga,ON
Summary
Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care.
Overview
9
9
years of professional experience
Work History
Team Leader, Supervisor
Talent Employment
10.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Restaurant Headwaiter
Mediteranean Shipping Company
01.2020 - 04.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Waitress
Java House-Kenya
11.2017 - 12.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Amaica Restraurant
01.2016 - 10.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Education
Pharma Medical Science College of Canada
Toronto, ON09-2025
No Degree - Food And Beverages
Kenya Utalii College
Nairobi, Kenya05-2015
High School Diploma -
St Francis High School
Kenya12-2012
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Client support
- Client service
Languages
English
Swahili
Timeline
Team Leader, Supervisor
Talent Employment
10.2023 - Current
Restaurant Headwaiter
Mediteranean Shipping Company
01.2020 - 04.2023
Waitress
Java House-Kenya
11.2017 - 12.2019
Waitress
Amaica Restraurant
01.2016 - 10.2017
Pharma Medical Science College of Canada
No Degree - Food And Beverages
Kenya Utalii College
High School Diploma -
St Francis High School
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