Gurleen Kaur
Regina,SK
Summary
Objective Motivated and customer-oriented professional seeking the Senior Customer Experience Associate role at Scotiabank. Committed to delivering exceptional service and contributing to branch targets through sales opportunities and customer relationship management.
Overview
2
2
years of professional experience
Work History
Team Leader, Supervisor
Tim Hortons
02.2023 - Current
- Acted as a lobby leader, ensuring customers were efficiently triaged and assisted.
- Identified and fulfilled simple sales opportunities.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new team members by relaying information on company procedures and safety requirements.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Fostered long-standing relationships with clients, contributing to customer retention and satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Financial Sales Representative
Kognitive Marketing
11.2022 - 11.2023
- Developed incentives, achieving sales targets to increase revenue.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Educated employees on promotional installment programs, origination processes and compliance requirements related to finance.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Discussed financial options with clients and provided informed suggestions.
Sales Representative
The Body Shop
06.2022 - 12.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Certificate in Business Administration Level 2 - Accounting And Business
University of Regina
Regina, SK10.2023
Skills
- Strong customer service orientation
- Proven ability to work in a target-based performance environment
- Proficient in digital self-service banking options
- Excellent communication skills, capable of explaining complex concepts in simple terms
- Sales Expertise
- Microsoft PowerPoint
- Microsoft Excel
- Problem-Solving Ability
- Billing Adjustments and Refunding
- Microsoft Windows
languages
- English
- Punjabi
- Hindi
Additional Information
- Available to work a flexible schedule
- Previous experience in a financial environment
- Eager to learn and determined to succeed
Timeline
Team Leader, Supervisor
Tim Hortons
02.2023 - Current
Financial Sales Representative
Kognitive Marketing
11.2022 - 11.2023
Sales Representative
The Body Shop
06.2022 - 12.2022
Certificate in Business Administration Level 2 - Accounting And Business
University of Regina
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