JOAN FERNANDEZ
Moose Jaw
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for collaborative approach and commitment to excellence. Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2026
2026
years of professional experience
Work History
Server
Venvi the Bentley Retirement Living
09.2025 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction
- Managed dining area operations, coordinating with kitchen staff to maintain efficient service flow.
- Resolved customer complaints promptly, ensuring positive outcomes and maintaining restaurant reputation.
- Served food and beverages promptly with focused attention to customer needs.
Co-owner With Father and Brother
Fernandez Agricultural Farm
2019 - 01.2024
- Oversee daily operations and ensure efficient farm management.
- Coordinate planting, harvesting, and crop management activities.
- Manage financial tasks, including budgeting, expense tracking, and sales.
- Supervise farm workers and assign tasks.
- Implement sustainable farming practices and improve farm productivity.
Co-owner With Auntie
RBFG Boarding House
2019 - 01.2024
- Oversee daily operations and ensure smooth functioning of the boarding house.
- Manage tenant relations, including inquiries, complaints, and requests.
- Coordinate maintenance and repairs to maintain property standards.
- Handle financial tasks such as budgeting, rent collection, and expense management.
- Implement policies and procedures to enhance tenant satisfaction and property efficiency.
Co-owner With Mother and Common Law Partner
Zion's Sari Sari Store
2019 - 01.2024
- Oversee daily store operations and ensure smooth functioning.
- Manage inventory and restock products as needed.
- Handle financial tasks, including budgeting, sales, and expense management.
- Provide excellent customer service and address customer inquiries.
- Implement marketing strategies to increase store sales.
Co-owner With Common Law Partner
Everest's Burger Foodhouse
2019 - 01.2024
- Manage staff, including hiring, training, and scheduling.
- Handle financial tasks such as budgeting, sales tracking, and expense management.
- Ensure high standards of food quality and customer service.
- Develop and implement marketing strategies to attract customers.
- Directed daily operations to optimize workflow and enhance customer satisfaction.
Operations Supervisor
IQOR Philippines Inc.
02.2009 - 09.2019
- Inspired each team member to perform their best and produce high-quality work.
- Supervised daily operations, ensuring team alignment with organizational goals and standards.
- Analyzed the performance of each team member and provided motivation to improve.
- Developed team strengths and worked on improving weaknesses.
- Designed strategies to set and achieve growth targets for the team.
Education
Business Diploma - International Student
Saskatchewan Polytechnic
Moose Jaw04-2026
Personal Care Worker
St. John Ambulance Saint-Jean
Moose Jaw09-2025
Intermediate First Aid BLS (17hours) - OHS Standard First Aid
St John Ambulance Saint-Jean
01.2025
Caregiver - undefined
Philippine Women's University
01.2008
Associate - Computer Technology
STI College
12.2007
Skills
- Problem Solving
- Guest engagement
- Relationship management
- Positive and professional
- Inventory management
- Sales expertise
- Team collaboration
- Time Management
- Coaching and Mentoring
- Strong work ethic
- Exceptional customer service
Timeline
Server
Venvi the Bentley Retirement Living
09.2025 - Current
Operations Supervisor
IQOR Philippines Inc.
02.2009 - 09.2019
Intermediate First Aid BLS (17hours) - OHS Standard First Aid
St John Ambulance Saint-Jean
Caregiver - undefined
Philippine Women's University
Associate - Computer Technology
STI College
Co-owner With Father and Brother
Fernandez Agricultural Farm
2019 - 01.2024
Co-owner With Auntie
RBFG Boarding House
2019 - 01.2024
Co-owner With Mother and Common Law Partner
Zion's Sari Sari Store
2019 - 01.2024
Co-owner With Common Law Partner
Everest's Burger Foodhouse
2019 - 01.2024
Business Diploma - International Student
Saskatchewan Polytechnic
Personal Care Worker
St. John Ambulance Saint-Jean