Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOAN FERNANDEZ

Moose Jaw

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for collaborative approach and commitment to excellence. Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

2026
2026
years of professional experience

Work History

Server

Venvi the Bentley Retirement Living
09.2025 - Current
  • Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction
  • Managed dining area operations, coordinating with kitchen staff to maintain efficient service flow.
  • Resolved customer complaints promptly, ensuring positive outcomes and maintaining restaurant reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Co-owner With Father and Brother

Fernandez Agricultural Farm
2019 - 01.2024
  • Oversee daily operations and ensure efficient farm management.
  • Coordinate planting, harvesting, and crop management activities.
  • Manage financial tasks, including budgeting, expense tracking, and sales.
  • Supervise farm workers and assign tasks.
  • Implement sustainable farming practices and improve farm productivity.

Co-owner With Auntie

RBFG Boarding House
2019 - 01.2024
  • Oversee daily operations and ensure smooth functioning of the boarding house.
  • Manage tenant relations, including inquiries, complaints, and requests.
  • Coordinate maintenance and repairs to maintain property standards.
  • Handle financial tasks such as budgeting, rent collection, and expense management.
  • Implement policies and procedures to enhance tenant satisfaction and property efficiency.

Co-owner With Mother and Common Law Partner

Zion's Sari Sari Store
2019 - 01.2024
  • Oversee daily store operations and ensure smooth functioning.
  • Manage inventory and restock products as needed.
  • Handle financial tasks, including budgeting, sales, and expense management.
  • Provide excellent customer service and address customer inquiries.
  • Implement marketing strategies to increase store sales.

Co-owner With Common Law Partner

Everest's Burger Foodhouse
2019 - 01.2024


  • Manage staff, including hiring, training, and scheduling.
  • Handle financial tasks such as budgeting, sales tracking, and expense management.
  • Ensure high standards of food quality and customer service.
  • Develop and implement marketing strategies to attract customers.
  • Directed daily operations to optimize workflow and enhance customer satisfaction.

Operations Supervisor

IQOR Philippines Inc.
02.2009 - 09.2019
  • Inspired each team member to perform their best and produce high-quality work.
  • Supervised daily operations, ensuring team alignment with organizational goals and standards.
  • Analyzed the performance of each team member and provided motivation to improve.
  • Developed team strengths and worked on improving weaknesses.
  • Designed strategies to set and achieve growth targets for the team.

Education

Business Diploma - International Student

Saskatchewan Polytechnic
Moose Jaw
04-2026

Personal Care Worker

St. John Ambulance Saint-Jean
Moose Jaw
09-2025

Intermediate First Aid BLS (17hours) - OHS Standard First Aid

St John Ambulance Saint-Jean
01.2025

Caregiver - undefined

Philippine Women's University
01.2008

Associate - Computer Technology

STI College
12.2007

Skills

  • Problem Solving
  • Guest engagement
  • Relationship management
  • Positive and professional
  • Inventory management
  • Sales expertise
  • Team collaboration
  • Time Management
  • Coaching and Mentoring
  • Strong work ethic
  • Exceptional customer service

Timeline

Server

Venvi the Bentley Retirement Living
09.2025 - Current

Operations Supervisor

IQOR Philippines Inc.
02.2009 - 09.2019

Intermediate First Aid BLS (17hours) - OHS Standard First Aid

St John Ambulance Saint-Jean

Caregiver - undefined

Philippine Women's University

Associate - Computer Technology

STI College

Co-owner With Father and Brother

Fernandez Agricultural Farm
2019 - 01.2024

Co-owner With Auntie

RBFG Boarding House
2019 - 01.2024

Co-owner With Mother and Common Law Partner

Zion's Sari Sari Store
2019 - 01.2024

Co-owner With Common Law Partner

Everest's Burger Foodhouse
2019 - 01.2024

Business Diploma - International Student

Saskatchewan Polytechnic

Personal Care Worker

St. John Ambulance Saint-Jean

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JOAN FERNANDEZ