Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
JOAHNNA BERNADETTE DE BELEN

JOAHNNA BERNADETTE DE BELEN

Customer Service/ Sales
Calgary,ABR

Summary

Results-driven sales expert with extensive experience in achieving and surpassing sales goals in fast-paced settings. Proficient in customer relationship management and negotiation strategies. Adaptable and effective communicator, adept at overcoming challenges in sales processes.

Overview

24
24
years of professional experience

Work History

Analyst/ Customer Service Associate

Accenture Inc.
Bonifacio Global City
02.2024 - Current
  • Conducted data analysis and auditing in compliance with process workflows.
  • Guaranteed quality assurance for data moderation and analysis before final submission.
  • Provided exceptional service consistent with organizational and project goals.
  • Facilitated awareness of team adherence to schedules, addressing workflow issues collaboratively.

Pharmacy Retail Sales Consultant

Green Cross Health NZ. Ltd.
Auckland
06.2017 - 10.2017
  • Provided exceptional sales and customer service assistance to manage large volumes of walk-in customers.
  • Established lasting relationships with key industry clients through accurate pricing solutions.
  • Facilitated team knowledge sharing on best practices, improving store operational efficiency.

Brand Sales Ambassador

Shiseido NZ Ltd.
Auckland
10.2015 - 06.2017
  • Delivered product demonstrations and promotional activities for top Japanese skin care and cosmetic brands to key accounts.
  • Elevated sales rates by implementing up-selling and cross-selling techniques while nurturing customer relationships.
  • Established productive collaborations with internal and external marketing, sales, and support personnel.

Territory Sales Manager / Senior Sales Representative

United Laboratories, Inc.
Mandaluyong City
08.2001 - 04.2015
  • Directed business and sales operations within territory while adhering to company directives.
  • Facilitated focus group discussions and round tables with various business clients.
  • Evaluated retail and wholesale sales performance metrics for specialty brand customers.
  • Conveyed analyses, insights, recommendations, and proposed actions to line manager.
  • Coached customer-facing staff to improve service quality and motivation levels in stores.
  • Assured that product displays adhered to established brand presentation standards.
  • Fostered collaborative partnerships with clients and distributors to drive growth.
  • Formulated key account strategies that optimized revenue generation.

Education

Diploma - International Business, Project Management

EDENZ Colleges
Auckland, New Zealand
01.2016

Bachelor of Science - Mathematics

Ateneo de Naga University
Naga City, Philippines
01.1997

Skills

  • SAP expertise (CRM, GL, PO, invoicing, delivery orders, quotations)
  • Microsoft Office proficiency (Excel, PowerPoint, Word)
  • Outlook proficiency
  • Canva design skills
  • Teams collaboration
  • Generative AI knowledge
  • Sales and operations strategy
  • Logistics and supply chain management
  • Effective communication skills
  • Customer service excellence
  • Leadership and teamwork
  • People management skills
  • Driving proficiency

References

Character references available upon request.

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Timeline

Analyst/ Customer Service Associate

Accenture Inc.
02.2024 - Current

Pharmacy Retail Sales Consultant

Green Cross Health NZ. Ltd.
06.2017 - 10.2017

Brand Sales Ambassador

Shiseido NZ Ltd.
10.2015 - 06.2017

Territory Sales Manager / Senior Sales Representative

United Laboratories, Inc.
08.2001 - 04.2015

Diploma - International Business, Project Management

EDENZ Colleges

Bachelor of Science - Mathematics

Ateneo de Naga University

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JOAHNNA BERNADETTE DE BELENCustomer Service/ Sales