Jo-Anne Fanjoy
Customer Service
Halcomb ,NB
Summary
Experienced Customer Service offering 15 or more years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements.
Overview
36
36
years of professional experience
Work History
Customer Service Ambassador
SureCall Contact Centers - Giving Season Hire
Edmonton, AB
09.2022 - 12.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched and corrected customer concerns to promote company loyalty.
Customer Service Associate
AIC/Berkshire
Burlington, ON
04.1999 - 06.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Responded to customer calls and emails to answer questions about products and services.
Customer Service Specialist Head Teller
CIBC
Hamilton, ON
02.1987 - 04.1995
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
Education
Canadian Investment Funds of Operations
Canadian Institute of Financial Planning
Toronto, ON06.1995
Computer Business
Academy of Learning College
Hamilton, ON06.1995
Skills
- Account Management
- Cash Handling
- Conflict Resolution Techniques
- Complaint resolution
- MicroSip, Citrix, Soft Agent, Windows Programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Ambassador
SureCall Contact Centers - Giving Season Hire
09.2022 - 12.2022
Customer Service Associate
AIC/Berkshire
04.1999 - 06.2000
Customer Service Specialist Head Teller
CIBC
02.1987 - 04.1995
Canadian Investment Funds of Operations
Canadian Institute of Financial Planning
Computer Business
Academy of Learning College
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